Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.661 to 3.046€ Gross/Month
- Location
- Linz
- Working Model
- Onsite
Job Summary
In this role, you are the first point of contact for technical queries from employees, handle requests via hotline and ticket system, assist with hardware and software use, and create user guides.
Job Technologies
Your role in the team
- You are the first point of contact for employees - via phone hotline and ticket system.
- You are an important part of the team, bringing technology closer to our employees.
- You support employees in their daily interaction with hardware and software.
- You create and maintain concise user manuals.
- You have an overview of our IT inventory and conduct inventories.
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Our expectations of you
Qualifications
- You are communicative and service-oriented, even when it gets busier.
- You work in a structured manner and ensure high-quality ticket processing.
- You enjoy working in a team and take pleasure in dealing with clients.
Experience
- You have already gained 1-2 years of professional experience on the IT hotline.
- You have experience in the Microsoft environment (e.g., Active Directory, Windows, ...).
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Benefits
Work-Life-Integration
Job Locations
Location Linz
Oberösterreich
Austria
This is your employer
Caritas Oberösterreich
Oberösterreich's regional service locations offer a wide range of services and assistance for people in need, including those with disabilities, children and youth, older adults, families, and many others. We are committed to helping all members of our community thrive.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT hotline employee 1st level
- Salary
- 2.661 to 3.046€ Gross/Month
- Location
- Linz
- Working Model
- Onsite
