Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 35.000 to 50.000€ Gross/Year
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you analyze disturbances in IT systems, carry out on-site installations, and handle incidents and service requests up to 2nd level in the ticketing system to ensure smooth IT operations.
Your role in the team
- You assist us in ensuring a stable IT operation at our locations in the Graz area (shopping center, branch office, production sites, external offices).
- Analyze and resolve issues with office systems, networks, printers, and other office and logistics IT.
- To carry out installations, rollouts, and commissioning of new hardware and systems on-site.
- Processing incidents and service requests up to 2nd level and documenting them in the ticket system.
- Identifying recurring error patterns and actively contributing to improvement measures.
- To take turns with your colleagues in covering the on-call duty (including a service allowance).
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Our expectations of you
Education
- Completed training in the IT field (apprenticeship, HTL, FH) or an equivalent qualification acquired through relevant professional experience.
Qualifications
- Solid understanding of operating systems, network technology, and IT infrastructure, as well as interest in organizational and administrative activities in the IT environment.
- Structured working style, analytical thinking, and high problem-solving skills.
- Strong customer orientation and excellent communication skills in collaboration with Service Owners, 1st Level Support, internal stakeholders, and external partners.
- Class B driver's license and willingness to travel within the Styria region and South Burgenland (up to 30%).
- Fluent in spoken and written German; English skills are an advantage.
Experience
- Ideally, experience in IT support or technical field service.
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What we offer
- Working with state-of-the-art technologies on innovative Digital Retail solutions.
- Strong team spirit, modern working environment including teleworking & top-notch benefits.
- Future-proof workplace with professional onboarding.
- Exciting training & career opportunities – everyone has a chance to succeed!
- We promise you a salary that reflects your education and experience (Junior from €35,000, Senior from €50,000).
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Workingconditions
4.0Culture
4.2Career Growth
4.1Engineering
3.7
IT Support Engineer
- Salary
- 35.000 to 50.000€ Gross/YearNet salary converted from the gross salary in the job ad.26.827 to 35.627 € net/Year
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
