Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.473 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle incoming customer requests, resolve technical issues using checklists, document processes in Jira, and ensure smooth handover to 2nd level support.
Job Technologies
Your role in the team
- Receiving, prioritizing, and processing incoming customer inquiries.
- Independent troubleshooting of simple technical issues based on defined checklists.
- Use of our ticket system (Jira) for documentation and tracking.
- Control and analysis of device inventories as well as transaction tracking.
- Implementation of defined immediate measures (approved workarounds).
- Analysis of root causes of errors and - if possible - independent troubleshooting.
- Ensuring complete information for a smooth handover to the 2nd level support.
- Coordination and tracking of ongoing bug fixes.
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Our expectations of you
Education
- Completed vocational training, ideally in an IT environment.
Qualifications
- Meticulous, self-organized work approach with a high quality awareness.
- Strong communication skills and solution-oriented thinking.
- Enjoyment of cross-team collaboration.
- Professional, friendly, and respectful communication - in person, by phone, and in writing.
- Very good spoken and written German skills.
Experience
- Basic technical understanding and initial practical experience in IT support or customer service are advantageous.
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Job Locations
This is your employer
Salzburger Banken Software (sbs)
Salzburg, Linz
Die Salzburger Banken Software (SBS) nimmt eine führende Rolle in der Software Entwicklung, speziell in den Bereichen Kundenselbstbedienung und Schalter/Kasse Bereich bei Banken, ein. Das Unternehmen wurde 1988 in Salzburg gegründet, verfügt über langjährige Erfahrung und Kompetenz und entwickelt individuell anpassbare und herstellerneutrale Lösungen für Bankautomaten.
Description
- Founding year
- 1988
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
1st Level IT Support Employee
- Salary
- from 2.473 € Gross/Month
- Location
- Salzburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
