Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Brunn am Gebirge
- Working Model
- Onsite
Job Summary
In this role, you drive the adoption of Multi-Beam Mask Writers, address customer inquiries, optimize processes, and lead the Field Service Engineer team to achieve operational excellence.
Your role in the team
- Own and drive customer value creation by ensuring that our Multi-Beam-Mask-Writers deliver measurable benefits in performance, productivity, and cost-of-ownership across all relevant customer use cases.
- Act as the primary technical interface between IMS and the customer, ensuring effective communication, alignment, and trust.
- Drive successful deployment and adoption of our technology, ensuring customer use cases, performance, and economic targets are met.
- Leads technology transfer from R&D and Engineering into customer operations, including installation, qualification, and ongoing support.
- Provide advanced application and technical support, including troubleshooting, performance monitoring, and optimization of tool utilization.
- Lead and develop the on-site Field Service Engineer (FSE) team, ensuring operational excellence and continuous improvement.
- Translate customer needs and market feedback into actionable input for Product Management, Engineering, and Technical Marketing.
- Own site-level technical performance metrics such as uptime, MTTR, issue resolution effectiveness, and customer satisfaction.
- Proactively identify optimization opportunities and recommend process improvements, upgrades, or feature enhancements.
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Our expectations of you
Education
- Master's degree in Engineering, Mechatronics, Electronics, Mechanical Engineering, or a related technical field.
Qualifications
- Strong understanding of lithography-related processes.
- Solid knowledge of optics, mechatronics and electronics.
- Analytical, data-driven problem-solving mindset with the ability to address complex technical challenges.
- Strong communication skills and the ability to engage confidently with both technical and non-technical stakeholders.
- Customer-oriented mindset with a strong interest in technology adoption and value creation.
Experience
- Several years of experience in a relevant technical role within the semiconductor industry.
- Experience working in an international or multicultural environment; initial Mandarin/Chinese skills are an advantage.
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
IMS Nanofabrication GmbH
Brunn Am Gebirge, Wien
The IMS Nanofabrication AG is a high-tech company based in Austria that specializes in innovations in lithography and nanotechnology. We have developed a strategically important technology in cooperation with world leaders in the semiconductor industry, which is urgently needed for the manufacture of semiconductor chips of the future.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)2.3
Culture
2.6Engineering
1.8Career Growth
2.0Workingconditions
2.9
Technology Integration Manager
- Location
- Brunn am Gebirge
- Working Model
- Onsite
- Diversity
- Open for all genders
