Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.088 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you handle IT service requests across multiple channels, manage the IT asset inventory, and maintain the knowledge base to ensure high customer satisfaction and quick problem resolution.
Job Technologies
Your role in the team
- Processing IT service requests and disruptions via phone, remote access, on-site, and ticket system.
- Management of the IT asset inventory throughout the entire lifecycle: inventory, assignment, retrieval, and disposal.
- Collaboration with IT teams and external service partners to analyze and resolve complex issues.
- Ensuring high customer satisfaction through professional and timely communication.
- Maintenance and further development of the Knowledge Base to support customers and internal teams.
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Our expectations of you
Education
- Completed IT training (e.g., IT apprenticeship, HTL, technical school) or a comparable qualification.
Qualifications
- Solid knowledge of Microsoft Client operating systems, Microsoft Cloud applications (O365, MS Teams, OneDrive).
- Microsoft Services (Active Directory/Entra ID, DHCP, DNS, GPO).
- Strong customer and service orientation as well as excellent communication skills.
- Independent, structured working style and ability to prioritize.
Experience
- Professional experience in the IT service sector, ideally in a Service Desk environment.
- Experience with IT asset management systems and ticketing tools (ServiceNow preferred).
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Benefits
Work-Life-Integration
Job Locations
Location Vienna
Austria
This is your employer
Wienerberger
Wien
Wienerberger is the largest brick producer in the world, with 198 production sites in 30 countries. They are number one in Europe for Roof Tiles and Market Leaders for Concrete Blocks and Pipe Systems in Central-Eastern Europe.
Description
- Founding year
- 1819
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.0
Culture
4.6Workingconditions
4.6Engineering
3.3Career Growth
3.4
IT Service Desk Agent
- Salary
- from 3.088 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
