Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.922 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
You serve as the initial contact for technical inquiries, assist customers with troubleshooting internet, TV, and phone issues, and document solutions in the system. Multi-channel support via phone, email, and social media is also part of your role.
Job Technologies
Your role in the team
- You have a passion for multimedia & technology and enjoy making phone contact with customers? Then you are exactly right with us: As the first point of contact, you support our customers with internet, cable TV, IP TV, landline telephony, and mobile communications - competently, friendly, and solution-oriented.
- First Level Support: You are the first point of contact as a technical expert for questions regarding internet, TV, telephony, and mobile communications.
- Error analysis: Using modern tools, you check modems, identify network issues early, and derive appropriate measures for troubleshooting.
- Documentation: You carefully record your proposed solutions and processing steps in the activity management system.
- Interface: You work closely with the specialist departments and receive quick and professional support in case of complex disruptions.
- Multi-channel support: You assist customers not only via phone but also via email and social media.
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Our expectations of you
Education
- You have a technical vocational or school diploma or comparable expertise in the field of multimedia.
Qualifications
- You enjoy solving technical problems & you take pleasure in supporting our customers.
- Windows client infrastructure, operating systems such as MacOS, iOS, Android, etc., and network technology are not foreign words to you.
- Even during intense times, you keep a cool head and remain customer- and service-oriented.
- You consider your communication and expression skills as well as your German and English language proficiency to be confident.
- Through your enthusiasm for consumer electronics and telecommunications, you independently expand your knowledge base.
Experience
- You have already gained some experience in telephone or in-person customer support.
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
Location Linz
Oberösterreich
Austria
This is your employer
LIWEST
Linz
We, LIWEST Kabelmedien GmbH, are a telecommunications company with headquarters in Linz-Urfahr and provide households and businesses in Upper Austria and western Lower Austria with telecommunications services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Helpdesk Support
- Salary
- from 2.922 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
