Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Part Time
- Contract Type
- Internship / school internship
- Salary
- from 2.538 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle support requests, analyze errors in the ticketing system, and collaborate closely with the R-IT team on technical solutions. You will document processes and coordinate the work with external IT service providers.
Job Technologies
Your role in the team
- Support in handling and resolving simple to moderate support requests (1st Level).
- Support in the analysis, documentation, and resolution of issues in the ticketing system (ServiceNOW).
- Close collaboration with our R-IT team for the escalation and tracking of technical issues.
- Active participation in the further development of our products and support processes.
- Coordination of IT service providers: contact person for our external IT service partner, management and tracking of support cases, as well as documentation.
- As the first point of contact for the IT Service Desk, you support our internal colleagues as well as the R-IT in troubleshooting and finding solutions.
- Receiving and processing support requests (phone, email, ticket system).
- Support with the installation and configuration of workstation systems.
- Documentation of solutions and processes.
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Our expectations of you
Education
- Active enrollment at a university or university of applied sciences in the field of Business Informatics or a similar IT discipline.
Qualifications
- Basic knowledge of Windows and Office systems.
- Service-oriented and communicative personality.
- Very good German and good English skills, both written and spoken.
- Teamwork skills.
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Benefits
Work-Life-Integration
More net
Food & Drink
Job Locations
This is your employer
Raiffeisen Bank International AG
Wien, Wien
The Raiffeisen Bank International AG (RBI) is a leading commercial and investment bank in Austria and also considers Central and Eastern Europe (CEE) to be its home market. In CEE, the RBI has a tightly knit network of subsidiaries, leasing companies, and a variety of specialized financial service providers in 17 markets.
Description
- Company Size
- 250+ Employees
- Founding year
- 2010
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Career Growth
4.0Culture
4.4Engineering
3.6Workingconditions
4.7
Student job for technical project support and 1st level support
- Salary
- from 2.538 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
