Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.080 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle incoming customer inquiries in 1st level support for e-mobility, document them in the ticket system, and collaborate closely with technical and product management teams.
Your role in the team
- You handle conversations on behalf of our clients and assist with 1st Level Support in the areas of e-mobility and internet support.
- You answer questions about contracts or general inquiries, for example.
- Documentation and tracking of customer inquiries in the ticketing system.
- Close collaboration with engineering, back office, and product management.
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Our expectations of you
Qualifications
- You are service-oriented and possess strong communication skills.
- You possess language skills in German and English as well as Spanish at least at B2 level.
- You have a basic technical understanding and an interest in learning about new technologies.
- Your friendly appearance and your kind voice motivate you and your colleagues every day anew.
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What we offer
- Long-term collaboration in a future-oriented industry.
- Comprehensive onboarding and ongoing training opportunities.
- Flexible working time models (full-time/part-time by agreement, home office, etc.).
- Company laptop, Pizza Friday, Breakfast Monday, and of course plenty of free coffee!
- Special offers/discounts at over 1,500 companies, corporate bike leasing, etc.
- Customer support from Monday to Sunday, 06:00 AM to 11:00 PM (3-5 days a week).
- Your schedule is always created fairly and naturally includes your preferences.
- Option for fixed weekly schedule, e.g., 06:00-14:30 or 14:30-23:00, etc.
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Topics that you deal with on the job
Job Locations
This is your employer
XELEO by Benefit Partner
XELEO by Benefit Partner, an established customer service center in Austria, has established itself as a competent provider in customer service since its founding in October 2008. With around 150 employees, the company handles over a million customer contacts annually.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
support staff
- Salary
- from 2.080 € Gross/Month
- Location
- St. Pölten
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
