Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.420 € Gross/Month
- Location
- Marktgemeinde Kundl
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will respond to customer inquiries via various communication channels and find solutions for technical challenges while closely collaborating with the development team.
Your role in the team
- You respond to customer inquiries via phone, email, or ticketing system.
- You find solutions for technical challenges and assist with the application of our software.
- You document issues thoroughly and work closely with our development team.
- You conduct training sessions and workshops for our clients.
- You actively contribute to continuously improving our service.
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Our expectations of you
Education
- A completed vocational training in the commercial, craft, or IT sector - or comparable experience.
Qualifications
- Experience in customer service or helpdesk is a plus.
- Enjoyment in dealing with people and clear, friendly communication.
- An independent, structured, and solution-oriented way of working.
- Very good spoken and written German skills.
Experience
- Ideally, experience with ERP systems.
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What we offer
- A varied job in a modern, technology-oriented company.
- A structured onboarding and ongoing training.
- Flexible working hours and the possibility of working from home.
- Personal and professional development opportunities.
- A motivated team with strong cohesion.
- Food allowance of up to EUR 2 per working day.
- The collective agreement minimum salary is €2,420 gross per month (based on a 38.5-hour week).
- The minimum salary is €2,420 gross per month (based on a 38.5-hour week), and the actual salary depends on qualifications and experience.
- The salary is paid 14 times a year.
- The collective agreement IT-KV (EDV-KV) applies.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
PraKom Software GmbH
Bereits über 900 Unternehmen im DACH-Raum und Südtirol sind begeistert von den neuen und wegweisenden Möglichkeiten, welche Ihnen unsere Software bietet.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
helpdesk staff
- Salary
- from 2.420 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.874 € net/Month
- Location
- Marktgemeinde Kundl
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
