Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
You handle incoming IT requests and incidents, manage client systems, conduct training sessions, and collaborate on technical projects while coordinating with external service providers.
Job Technologies
Your role in the team
- You are responsible for employee and client support, handling the receipt, analysis, and processing of incoming inquiries and incident reports.
- In the area of client infrastructure, you are responsible for provisioning, ongoing support, and meticulous documentation.
- Communication and coordination with external service providers are within your area of responsibility.
- You are responsible for user management and oversee the administration and management of all systems and software solutions.
- Additionally, you actively participate in IT projects and contribute your technical expertise.
- During training sessions and events, you support employees through technical assistance.
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Our expectations of you
Education
- You have a technical education with an IT focus, for example at a technical college or HTL.
Qualifications
- Thanks to your expertise in the client sector, you work confidently with Microsoft and Apple systems.
- You are proficient in handling peripheral devices such as printers, projectors, and similar hardware.
- You have expertise in application support, particularly with MS Active Directory, MS Exchange, and similar systems.
- Additionally, you possess solid knowledge in the field of telephony, both in landline and mobile communications.
- You also bring these qualities: independence, initiative, strong communication skills, and a solution-oriented mindset.
Experience
- You have at least five years of professional experience in IT support, both via phone and in person, as well as through ticketing systems.
- Experience with Jira and Confluence (Atlassian) is desirable and advantageous.
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What we offer
- Meaningful work in a stable environment.
- Flexible working through flextime without core hours and compensatory time for peak hours.
- Depending on the role: possibility for mobile working and home office.
- Onboarding, buddy system, further training, and internal development prospects.
- Appreciative team culture and leadership at eye level.
- Health benefits, modern infrastructure, and more.
- Dogs are welcome.
- Good public transportation connections.
- Special leave day for voluntary work.
- Meal allowance and discounts at selected stores.
- Further benefits and what makes the company stand out can be found on the company's website.
- If the specified criteria are met, the annual gross salary for this position is at least €42,000, with the possibility of overpayment.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support employees
- Salary
- from 42.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
