Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.923 € Gross/Month
- Location
- Gemeinde Stockerau
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle incidents and service requests, analyze and document solutions, assist with hardware and software issues, and install IT workstations and peripherals.
Job Technologies
Your role in the team
- Receipt, recording, and prioritization of disruptions and service requests.
- Initial analysis, troubleshooting, and documentation within the scope of first-level support.
- Support with hardware and software issues.
- Installation and configuration of IT workstations and peripheral devices.
- Support with rollouts and smaller IT projects.
- Basic network activities (patching, simple diagnostics).
- Escalation of complex issues to the second-level support.
- Documentation of solutions and processes.
- On-site assignments at branch offices.
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Our expectations of you
Education
- Completed IT training or relevant experience in the IT and support environment.
Qualifications
- Good knowledge of Windows systems and Microsoft 365.
- Basic knowledge of Network Active Directory and hardware diagnostics.
- Routine in working with ticketing systems.
- High service orientation and a structured, solution-oriented way of working.
- Teamwork, reliability, and willingness to learn.
- Strong communication skills and a friendly demeanor.
- Class B driver's license - willingness to travel within Vienna and Lower Austria.
- Willingness to occasionally work outside regular working hours.
Experience
- Experience in end-user support is an advantage.
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What we offer
- A long-term oriented, exciting, and diverse position in an innovative social economy company with a modern IT environment.
- Collaboration within a collegial team and structured onboarding.
- Opportunity for further training and certifications.
- Attractive conditions, such as: corporate health promotion, JobRad leasing including private use, home office, and an employee benefits platform.
- An additional day of vacation from the first year of service and three extra days off per year (November 15 / December 24 / December 31).
- An agreement-friendly working environment with a focus on life phases.
- A modern workplace in close proximity to the train station in Stockerau, near Vienna.
- Payment according to SWÖ KV. Depending on previous work experience, a gross monthly salary of at least €2,923.30 is paid (full-time 37 hours/week, at least 3 years of professional experience).
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Benefits
Health, Fitness & Fun
Job Locations
This is your employer
PSZ
We are one of the largest providers of mental health services in Lower Austria, with 32 locations and over 400 employees. Our mission is to provide counseling, support, and treatment to people with mental illness outside of the traditional hospital setting.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
First Level IT Technician
- Salary
- from 2.923 € Gross/Month
- Location
- Gemeinde Stockerau
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
