Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Onsite
Job Technologies
Your role in the team
- As a 2nd Level Support Engineer (m/f/d), you make a valuable contribution and are already shaping what the future holds.
- To expand our support team, we are looking for motivated, service-oriented, and IT-experienced reinforcement (m/f/d) as soon as possible!
- As a troubleshooter, you understand the challenges and problems faced by doctors and maintain an honest, interested, and lasting dialogue with them.
- Through our many years of experience and expertise, we support practicing doctors so they can focus on what matters most: their patients.
- As an experienced technician, you are the point of contact for our customers regarding complex questions about the hardware or software in use.
- There, you record, classify, and process inquiries and provide technical and organizational support.
- Additionally, you train users in the program functionality online (via phone, remote support) or, in exceptional cases, on-site.
- After the onboarding phase, you will support our clients in the weekly scheduled on-call duty.
- All activities you perform to assist the customer are documented in our ticket system.
- You are in constant communication with the product management and the development team to clarify product-specific requirements.
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Our expectations of you
Education
- As a foundation for your further professional life, you have completed an IT-oriented (HTL) education.
Qualifications
- You are an IT technician and want to develop further in an internal service position and contribute your expertise.
- Ideally, you have already worked with databases, and reading log files does not pose a problem for you.
- You are interested in technology and have good knowledge of the common MS Office applications.
- Enjoy working with clients and collaborating in a team.
- Your high service and customer-oriented communication skills complete your profile.
Experience
- Ideally, you have experience in 2nd Level Support or possess equivalent relevant industry knowledge.
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Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Location St. Pölten
Europaplatz 7
3100 Sankt Pölten
Austria
Topics that you deal with on the job
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.4
Career Growth
3.5Culture
3.3Workingconditions
3.8Engineering
3.1
2nd Level Support Engineer
- Salary
- from 45.000 € Gross/Year
- Location
- St. Pölten
- Working Model
- Onsite
- Easy Apply
- Easy Apply