Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 34.594 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle IT-related inquiries in first and second-level support while analyzing hardware and software issues. Additionally, you'll actively contribute to digital process development and document solutions in a knowledge base.
Job Technologies
Your role in the team
- IT technical first- and second-level support via email, MS Teams, phone, and in person.
- Analysis, coordination, and processing of service requests as well as escalation of more complex cases to third-party systems or external partners.
- Central contact person for technical inquiries and internal consulting.
- Error analysis and troubleshooting in hardware and software, including conducting in-depth diagnostics.
- Active involvement in building services topics (e.g., meeting room and communication infrastructure) as well as supporting colleagues with issues.
- Creation and maintenance of documentation (Knowledge Base, instructions, FAQs).
- Participation in IT and digitalization projects as well as active further development of support processes.
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Our expectations of you
Education
- Completed education in the field of IT/Computer Science (apprenticeship, technical school, HTL, or equivalent).
Qualifications
- Versatile know-how ('Jack of all Trades') in hardware and software.
- Excellent knowledge of the Microsoft 365 and Azure environment, as well as common enterprise software.
- Personal qualities: goal-oriented, precise, reliable, friendly, and service-oriented.
- Excellent communication skills in German and English, additional languages are an advantage.
Experience
- Professional experience in First- and Second-Level Support.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
AOP Orphan Pharmaceuticals AG
Wien
The AOP Orphan company investigates, develops, produces and distributes innovative medications and applications worldwide to treat rare diseases - making it a European pioneer in the field of orphan diseases.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Associate IT Support
- Salary
- from 34.594 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
