Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.800 € Gross/Month
- Location
- Weiz
- Working Model
- Onsite
Job Summary
In this role, you will manage IT service delivery throughout the lifecycle, ensure high service quality, optimize processes, and handle budgeting. Successful stakeholder management will also be central to your responsibilities.
Your role in the team
- End-to-End responsibility for IT services throughout the entire service lifecycle, from project handover to service termination.
- Ensuring service quality as well as continuous improvement of services through feedback, knowledge exchange, and best practice sharing.
- Documentation and handover of services for support and transition.
- Identification and management of relevant key stakeholders.
- Regular review of service KPIs, performance metrics, and stakeholder feedback, even in urgent cases.
- Collaboration with internal and external delivery teams.
- Financial management including budgeting, forecasting, cost control, and productivity enhancement through new IT technologies.
- Ensuring governance issues, particularly SLA compliance, cybersecurity compliance, and monitoring of service performance.
- Stakeholder and relationship management, efficient problem solving, and building sustainable relationships.
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Our expectations of you
Education
- Completed training or studies in the field of IT, Business Informatics, or a comparable qualification.
Qualifications
- Good knowledge of Service Transition, Service Operations, and Service Governance.
- Knowledge in SLA management, performance monitoring, and cybersecurity compliance.
- Basic knowledge in financial management, especially budgeting, forecasting, and cost control.
- Structured, solution-oriented, and independent way of working.
- Excellent written and spoken proficiency in German and English.
- Good communication skills as well as the ability to build sustainable relationships with stakeholders.
Experience
- Experience in IT service management as well as in managing IT services across the entire service lifecycle.
- Experience in collaborating with internal and external delivery teams.
- Experience in stakeholder management as well as in communication with various departments.
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What we offer
- An adequate compensation depends on the respective industry as well as the education, qualifications, and professional experience of the applicants. Therefore, an overpayment of the minimum base salary of EUR 3,800 gross per month on a full-time basis for this position is provided.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
M-Tech GmbH
M-Tech GmbH is an established company in mechanical and plant engineering that develops and constructs innovative technical solutions. Its expertise in micro-positioning and calibration of optical testing devices sets the company apart.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT Service Manager
- Salary
- from 3.800 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.626 € net/Month
- Location
- Weiz
- Working Model
- Onsite
- Diversity
- Open for all genders
