Job
In this role, you handle IT queries in First-Level Support, resolve issues on-site or by phone, document processes, and escalate complex problems to Second-Level Support.
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Your role in the team
- Receiving, processing, and documenting calls within the scope of IT first-level support (not a call center operation!).
- Troubleshooting via telephone support and/or on-site visits within the company.
- Escalation of unresolved issues to Second-Level Support and external partners.
Our expectations of you
Qualifications
- Professional demeanor and strong service orientation.
- Quick comprehension and structured working style.
- Independence as well as enjoyment of communication and teamwork.
- Hardware knowledge of PC systems and multifunction devices (copiers, printers, scanners).
- Solid knowledge of MS Windows, MS Office 365, MS Teams, etc.
- Basic understanding of core IT topics such as Microsoft, Unix, databases (SQL, PostgreSQL), intranet/internet technologies such as Magnolia.
Experience
- Several years of experience in IT support or similar roles.
Job locations
About your employer
SPC was originally founded on the idea of offering training to PC users. Today, we are one of Austria's leading providers of private education and services.
- Established Company
- Onsite
- Education System
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