Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 73.800 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will maintain and enhance the CMDB in ServiceNow, manage ITOM modules, provide training and consultations, and collaborate with stakeholders to optimize the Configuration Management process.
Job Technologies
Your role in the team
- You are responsible for the maintenance, further development, and quality assurance of the CMDB in ServiceNow.
- You are responsible for implementations and operations in the ITOM module (Discovery, Service Mapping, Event Management).
- You continuously improve the configuration process, advise and train internally on CMDB and ITOM functionalities.
- You collaborate with internal stakeholders to identify and maintain Configuration Items (CIs).
- You assist with audits and compliance requirements in the area of IT Asset & Configuration Management.
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Our expectations of you
Education
- Completed technical education (HTL, FH, University) in the field of IT.
Qualifications
- Knowledge in discovery processes, service mapping, event management, and MID server configuration.
- Very good German and English skills in spoken and written form.
Experience
- Several years of experience with ServiceNow, particularly CMDB and ITOM (ideally with certifications).
- Experience with ITIL processes, especially Configuration Management.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🚲Bicycle Parking Space
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
Work-Life-Integration
Job Locations
Location Vienna
Rochusplatz 1
1030 Wien
Austria
Topics that you deal with on the job
This is your employer
Post AG
Wien, Wien
We are a modern logistics company with highly-advanced infrastructure and numerous digital offerings and services. We transport letters, advertising mailings, and packages; we provide both analogue and digital advertising, e-commerce, business process solutions, and also banking and telecommunications services at our post office locations.
Description
- Company Size
- 250+ Employees
- Founding year
- 1999
- Language
- German
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Workingconditions
4.3Engineering
3.1Career Growth
4.0Culture
3.9
IT Service Manager for ServiceNow with focus on CMDB and ITOM
- Salary
- from 73.800 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
