Job
- Level
- Senior
- Job Field
- Data, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.725 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop efficient end-to-end customer processes, focusing on their analysis and optimization while actively working on AI transformation and the implementation of a new customer management system.
Job Technologies
Your role in the team
- Based in Head Office Operations, this senior expert role drives E2E business process excellence within Operational Excellence, with a clear focus on customer processes and customer journeys.
- It combines business analysis, process/project management, efficiency management, AI-enabled automation and continuous improvement, including credit card-related processes and support in developing a new customer management system.
- Act as senior expert for E2E design, analysis, optimization and governance of customer processes and customer journeys.
- Drive AI transformation hands-on to create measurable impact on simplification, automation, productivity, quality, speed, and customer experience.
- Coordinate cross-functional customer process and project initiatives with Product Management, IT, Operations, the Customer Data Management Tribe, Compliance, agile teams and RBI experts.
- Support the development of a new customer management system by translating process, customer and business requirements into future-ready solution designs.
- Turn customer, business and expert input into AI-supported process designs, user stories and measurable outcomes with clear business impact.
- Support agile/hybrid delivery by clarifying requirements, managing dependencies and ensuring transparency.
- Embed regulatory, compliance, risk and legal requirements in process designs and deliverables.
- Manage process performance via KPIs, service levels and operational data.
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Our expectations of you
Qualifications
- Strong E2E customer process expertise, including customer journeys, process governance, operational excellence and continuous improvement.
- Sound knowledge of banking operations, customer needs, operational risk, compliance and regulatory requirements.
- Strong stakeholder management, communication, facilitation, and structuring skills; fluent English and German advantageous for Austrian Raiffeisen Sector collaboration.
Experience
- 5+ years in customer process management, business analysis, process/project management, digital banking, payments, credit cards or banking operations, preferably in a senior expert role.
- Experience in requirements engineering, user stories, specifications, agile/hybrid delivery and cross-functional collaboration.
- Strong AI skills and hands-on experience with AI tools such as Anthropic, Microsoft Copilot, Gemini or comparable GenAI solutions; ability to identify AI use cases and translate them into process improvements.
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What we offer
- Work Life Balance: flexible working hours & extensive hybrid working possibilities.
- Meaningful Career Options: to develop personally & professionally.
- Learning: as part of our DNA & culture.
- Easy Moving: work permit support.
- Easy Commuting: free public transport pass.
- Canteen: healthy, tasty, and heavily subsidized.
- Leisure time activities: attractive sports and cultural offers (free museum tickets, reduced gym membership, etc.).
- Saving: with vouchers / discounts from our staff's council (e.g., for supermarkets).
- Free: Salary account and credit card.
- Family Friendly: family allowances, gender-neutral parental leave, part-time work, bilingual company kindergarten etc.
- In accordance with Austrian legal requirements, the minimum salary for this position is EUR 3,725.93 gross per month under the applicable Banking Collective Agreement.
- The actual salary is typically higher and will be determined individually based on your qualifications, professional experience, and the specific requirements of the role.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Raiffeisen Bank International AG
Wien, Wien
The Raiffeisen Bank International AG (RBI) is a leading commercial and investment bank in Austria and also considers Central and Eastern Europe (CEE) to be its home market. In CEE, the RBI has a tightly knit network of subsidiaries, leasing companies, and a variety of specialized financial service providers in 17 markets.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2010
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employer reviews
by devworkplaces.com
Total
(4 Reviews)4.1
Career Growth
4.0Culture
4.4Workingconditions
4.7Engineering
3.6
Senior Expert Business Processes & AI Transformation
- Salary
- from 3.725 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.590 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
