Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you manage 2nd-level user support and incident resolution, addressing server and network issues while collaborating on application rollouts from installation to documentation.
Job Technologies
Your role in the team
- 2nd-Level User Support & Incident Handling – Root Cause Analysis up to Server or Network/Firewall.
- Operation and troubleshooting of our Windows-based web and business applications (IIS, MS SQL Server, installation, configuration, monitoring, patch/change management).
- Participation in the implementation of new applications: server setup, testing, rollout support, user support & documentation.
- Interface and permission management (e.g., Active Directory, databases), including coordination with specialist departments and external partners.
- Working with ticket/monitoring systems and maintaining the knowledge base.
- You work closely with other IT teams and departments.
This text has been machine translated. Show original
Our expectations of you
Education
- You have completed an IT apprenticeship (HTL, FH/University) or equivalent practical experience.
Qualifications
- You have very good knowledge of Microsoft IIS (websites, certificates).
- You possess a fundamental understanding of networking (TCP/IP, DNS, firewall rules) & knowledge of common server services.
- You stand out for your analytical thinking, service orientation, and enjoyment of troubleshooting.
Experience
- You bring several years of experience in application operations and 2nd-level support on Windows servers and SQL databases.
- You have already gained experience with ITSM processes/tools (ITIL fundamentals, ticketing & monitoring systems).
- Ideally, you have also gained some initial experience with PowerShell/Scripting, Tooling.
This text has been machine translated. Show original
Benefits
More net
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Vienna
Ottakringer Straße 91
1160 Wien
Austria
Topics that you deal with on the job
This is your employer
Ottakringer Getränke
Wien
At Ottakringer, we're proud to be Austria's only stock exchange-listed beverage company. Our products - including 350 million liters of beer, mineral water, and other refreshing drinks each year - are enjoyed by people all over the country thanks to our commitment to quality, service, and innovation. We work hard every day to make sure that our customers are happy and continue coming back for more; after all, our success depends on theirs!
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products
IT Service & Application Manager/Engineer
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
