Level: Experienced

Job Field: IT, Application, System

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 45.800 € Gross/Year

Location: Salzburg, Linz

Working Model: Onsite

Job Summary

In this role, you configure workflow-based service requests in the BMC Suite, enhance the ITSM suite, and collaborate on optimizing service processes within the team.

Your role in the team

You ensure the smooth operation of our IT services.
You create and configure workflow-based Service Requests in our tool, the BMC Suite, ensuring smooth processes.
You continuously develop our core ITSM suite and actively contribute to ongoing optimization.
Together with our clients and specialist departments, you analyze requirements and develop suitable implementation concepts.
You create reports, test new versions, and ensure the quality of our service processes.
You identify and resolve issues during ongoing operations, train colleagues in using the BMC Suite, and ensure compliance with our internal standards.

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Our expectations of you

Education

You have completed technical training or are a career changer with a strong interest in IT and service processes.

Qualifications

Passion for technology meets service orientation!
Your heart beats for IT processes, error analysis, and the optimization of workflows - you are curious and eager to immerse yourself deeply in the BMC Suite.
You communicate clearly and enjoy working in a team as well as collaborating with other departments.
A structured and meticulous working style, especially when it comes to documentation and reports, characterizes you.

Experience

Initial experience in the IT environment or with service management systems is an advantage, but not a requirement – what matters most to us is your interest.

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What we offer

A dedicated team pulling together.
Currently, our team consists of 2 women and 7 men, working together with great enthusiasm and mutual support.
A mentor accompanies you until you can operate independently.
Although you enjoy acquiring new knowledge independently, we also ensure that you stay up-to-date with the latest developments in your field.
Our location is very accessible by public transportation, and we also support their use financially.
For this position, we guarantee an attractive and market-appropriate compensation package, which is based on your qualifications and professional experience.
The minimum annual salary for this position is EUR 45,800 gross (including special payments) on a full-time basis.
You can find more information in our collective agreement.