Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.035 € Gross/Month
- Location
- Gemeinde Pöchlarn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will provide technical support to end-users, manage IT tickets, resolve hardware and software issues, and set up workstations for new employees.
Job Technologies
Your role in the team
- The primary purpose of the Service Desk Agent is to provide first and second level technical support to end-users, ensuring the efficient resolution of IT-related issues and maintaining high levels of customer satisfaction.
- The objective is to act as the first point of contact for IT support, troubleshooting hardware and software problems, and escalating more complex issues to higher-level support teams.
- First- and second-level support for our employees across all Vetropack locations.
- Receiving, prioritizing, and processing IT tickets in accordance with SLAs.
- Troubleshooting and resolving hardware, software, and network issues.
- Contributing to the creation and maintenance of documentation (troubleshooting guides, IT services, processes).
- Setting up and configuring IT workstations for new employees.
- Conducting follow-ups to ensure user satisfaction.
- Creating purchase requests in the ERP system.
- Assisting with IT asset and inventory management.
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Our expectations of you
Education
- Successfully completed education with a focus on IT (e.g., university of applied sciences, technical college, apprenticeship) or a comparable qualification.
Qualifications
- Enjoy providing support and consulting in English (B2 level) and German (B2 level).
- Strong problem-solving skills combined with a proactive approach and willingness to learn.
- Willingness to travel occasionally to other company locations.
Experience
- Experience with Jira Service Management or similar IT support tools, as well as knowledge of various operating systems (Windows, macOS, Linux) and common office applications.
- Experience with common debugging and logging systems for Windows-based operating systems is an advantage.
- Relevant professional experience, preferably in an industrial environment, is an advantage.
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What we offer
- Exciting and diverse tasks in a modern and professional working environment with opportunities for growth and development.
- Stability and security of a long-established and successful publicly listed family business with a strong innovative spirit and international presence.
- Flexible working hours and the option to work from home (up to 2 days per week).
- For this position, we offer a competitive market salary that will be based on your qualifications and experience.
- The basis is the collective agreement for employees in the glass industry, with a collectively agreed minimum salary of € 3,035.94 gross per month for full-time employment (38 hours/week).
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Job Locations
This is your employer
Vetropack
Wir bei Vetropack ermöglichen den Genuss von Lebensmitteln und Getränken auf sichere, elegante und verantwortungsvolle Weise. Zu unseren Kunden pflegen wir langfristige und enge Beziehungen. Das Streben nach einem minimalen CO2-Fussabdruck entlang der gesamten Lieferkette und das Engagement für Recycling als Schlüssel zur Optimierung des Produktlebenszyklus prägen unser Verständnis für Umweltverantwortung und Wirtschaftlichkeit.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Service Desk Agent
- Salary
- from 3.035 € Gross/Month
- Location
- Gemeinde Pöchlarn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
