Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role you support customers on-site and remotely, install and maintain clients, servers and networks, troubleshoot 1st/2nd-level incidents, assist rollouts and migrations, and manage Microsoft 365 tenants and user accounts.
Job Technologies
Your role in the team
- Customer care and support for our customers on-site and via remote access.
- Installation, configuration and maintenance of hardware and software (clients, servers, networks)
- IMPORTANT RULES: - Keep the original formatting and structure. - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and Tech - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - Maintain the structure in bullet lists - Technical terms that are used internationally may remain untranslated - Ensure correct grammar and natural flow Text to translate: Analysis and resolution of incidents in 1st- and 2nd-level support
- IMPORTANT RULES: - Maintain the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - Keep the bullet structure - Technical terms that are internationally used can remain untranslated - Pay attention to correct grammar and natural flow Text to translate: Support for rollouts, migrations, and IT projects
- Setup and management of user accounts, permissions, and system policies
- Documentation of tickets, solutions and system changes
- Technical consulting and training for our customers in dealing with IT systems
- Managing Microsoft 365 customer tenants
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Our expectations of you
Education
- Completed training in the IT field (e.g., IT Specialist for System Integration) or equivalent qualification
Qualifications
- IMPORTANT RULES: - Keep the original formatting and structure - Translate technical terms correctly (e.g., "Frontend", "Backend", "DevOps", "Scrum Master") - Use industry-standard terminology for HR and tech - Maintain the tone (formal/informal, you) - Translate only the text, do not add explanations - Retain the structure in bullet lists - Technical terms used internationally can remain untranslated - Ensure correct grammar and natural flow Text to translate: To ensure everything runs smoothly for our clients, we are looking for you: an engaged IT service technician (m/f) who enjoys solving problems, thinking along, and having fun with modern technology.
- Good German in spoken and written form, English skills are an advantage.
- Extensive knowledge of Windows client and server operating systems; knowledge of Microsoft 365 environments is advantageous.
- Service-oriented, friendly demeanor and enjoyment of direct customer contact
- Self-driven, structured way of working and team spirit, Class B driving license desirable
Experience
- Experience in the networking field (LAN, WLAN, VPN, Firewalls, Switching) is advantageous.
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Benefits
Work-Life-Integration
Job Locations
Topics that you deal with on the job
This is your employer
NetLogic IT-Services
NetLogic IT-Services, based in Vienna, provides services in automated data processing and information technology, including IT consulting, infrastructure support, and security solutions. Its offerings include installation and maintenance as well as telephone and surveillance systems. The primary clients are small and medium-sized businesses without in-house IT departments.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT service technicians
- Location
- Vienna
- Working Model
- Hybrid, Onsite
