Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze technical customer inquiries, handle 1st level support tickets, and develop solutions in Enterprise Content Management and process automation. You coordinate complex inquiries with higher support levels and perform software updates.
Your role in the team
- Error analysis and support in handling technical customer inquiries as part of our technical support / helpdesk.
- Troubleshooting and 1st Level Support (first point of contact for our customers).
- Coordination of more complex support tickets in collaboration with 2nd/3rd level colleagues and/or Professional Services.
- Development of solutions for clients in the areas of Enterprise Content Management, Digitalization, and Process Automation.
- Technical interface to our clients.
- Performing software updates.
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Our expectations of you
Education
- Training with a technical affinity, e.g., IT technician, HTL/college, or initial experience in customer support / helpdesk.
Qualifications
- Basic knowledge of current client and server operating systems or databases based on Microsoft.
- Willingness to acquire knowledge and analyze technical issues.
- High level of initiative as well as organizational and coordination skills.
- Social competence and teamwork skills as well as willingness to collaborate with distributed teams.
- Excellent communication skills in German and English.
- Positive attitude, creativity, and a willingness to continuously develop oneself.
Experience
- Ideally, experience in dealing with the Enterprise Content Management sector or other business applications.
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What we offer
- Permanent full-time employment contract.
- Performance-based salary (from EUR 40,000 per annum on a full-time basis plus variable compensation / depending on education, professional experience, and performance).
- Career opportunities in a dynamic and innovative company.
- Varied activities with a high degree of autonomy.
- Pleasant working atmosphere at a modern company location - Vienna Main Station.
- Flexible working hours, opportunity for home office, and hybrid working.
- Additional benefits such as external employee assistance programs (Employee Assistance Program), discounts, referral bonuses for successful internal recommendations, and various employee events.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
RICOH AUSTRIA GmbH
Innsbruck, Wien
Die Ricoh Austria GmbH is a leading provider of digital office communication, production printing, enterprise-wide print and document management (MDS – Managed Document Services), and IT services.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Junior Solution Engineer
- Salary
- from 40.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
