Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you serve as the first point of contact for customers, handling inquiries in German, Italian, and English, while resolving technical issues and forwarding tickets to 2nd level support.
Your role in the team
- You are the first point of contact for our clients.
- You handle customer inquiries via phone, email, and chat in Italian, German, and English.
- You assist with resolving technical issues.
- Act as an interface between the clients and the 2nd level support.
- Thereby, you create and forward trouble tickets.
- Assist in maintaining our knowledge database.
This text has been machine translated. Show original
Our expectations of you
Education
- Relevant IT education (IT/IT apprenticeship, HTL/vocational school in network technology, etc.) or experience in customer care or IT support is preferred.
Qualifications
- Career changers (hospitality, gastronomy, translation/interpreting, etc.) with a strong IT affinity are very welcome - we will train you if you bring motivation!
- You speak German and Italian fluently (C1 level).
- You enjoy helping people and solving problems.
This text has been machine translated. Show original
What we offer
- For this diverse position, we offer you a gross monthly salary based on a collective agreement for full-time employment of 2,547 euros gross, depending on qualifications and prior experience.
- For your foreign language skills, you will receive an additional language allowance (after successful onboarding).
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
PIDAS Österreich Gesellschaft m.b.H.
Graz
PIDAS is a service company that specializes in the establishment, optimization and operation of customer service organizations like IT help desks and customer care centers.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Supporter
- Salary
- from 2.547 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
