Job
- Level
- Lead
- Job Field
- UX/UI, Product
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 110.000 to 168.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop user-centered workflows for regulated B2B products, conduct in-depth user research, and lead a design team to integrate AI-driven processes into product development.
Job Technologies
Your role in the team
- We're hiring a Lead Product Designer to make our design team a primary source of user truth at Ketryx.
- Our users are not casual software consumers.
- They are systems engineers, quality leads, regulatory specialists, and software developers working on products where mistakes have real consequences.
- Designing for them means understanding their work at a depth most B2B companies never reach — and translating that understanding into workflows that feel obvious to the people who live in them every day.
- You will build and lead a research-driven design function that deeply understands these personas, influences what we develop (not just its appearance), and collaborates with product on every roadmap decision.
- You'll inherit a small team in Vienna, a strong product partnership, and a company that takes design seriously as a peer function across R&D.
- This is a hands-on leadership role at early-stage pace.
- You should be excited to run the playbook yourself before scaling it.
- Own discovery as a craft.
- Establish a JTBD and persona knowledge base that PMs, engineers, and customer success reference weekly as shared vocabulary.
- Führen Sie eine kontinuierliche Reihe von Nutzerforschungen durch — Interviews, Synthese, hypothesenbasiertes Prototyping — in einem Umfang, der vor einigen Jahren eine deutlich größere Forschungsabteilung erfordert hätte.
- Shape the roadmap upstream.
- Embed designers as partners with product managers from the earliest stages of discovery, not as downstream service providers.
- Be the person who can change a roadmap decision through research rather than assertion.
- Install the rituals — design reviews, discovery syncs, artifact ownership — that keep the user voice central when commercial pressure pulls direction elsewhere.
- Design end-to-end workflows for specialized users.
- Lead design for products used by multiple personas across a single regulated workflow — from upstream tools like Jira, Polarion, and GitHub all the way through to compliance artifacts and audit-ready records.
- "User-friendly" here doesn't mean consumer polish; it means making genuinely complex work feel coherent.
- Build the team and the operating model.
- Develop the design team thoughtfully.
- Raise the craft bar on persona-to-workflow translation.
- Establish the standards, systems, and tooling that enable design to scale without relying on a single leader being present in every room.
- Operationalize AI in the design process.
- Use AI-native tooling to compress the discovery-to-insight loop and run more research, more rigorously, than a traditional team of your size could.
- We're more interested in how you go deeper on discovery than how fast you can prototype.
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Our expectations of you
Qualifications
- A track record of shipping design for specialized B2B users in regulated or technically deep domains — medtech, legal tech, compliance, industrial, developer tools, finance.
- A research-led orientation.
- You can show — not describe — a JTBD or persona knowledge base you've built, and walk us through a product decision it shaped.
- Currently a design lead or strong #2 at a Series B/C B2B SaaS company.
- Willing and able to travel to Vienna every 4–6 weeks, with heavier travel in the first three months.
Experience
- Hands-on experience leading a design team through the AI-native transition, with a perspective that goes beyond "we prototype faster now."
- Early-stage operating experience is essential.
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What we offer
- This role can be based in Boston, MA or Vienna, AT, with travel between offices every 4–6 weeks.
- Expect heavier travel during your first three months as you get to know the team and the work.
- The role reports to the Head of Product and partners closely with our CTO and product leadership.
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Benefits
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Ketryx
Ketryx focuses on innovative solutions in the field of medical software development, particularly for Software as a Medical Device and Connected Devices. The platform simplifies software development and ensures compliance with regulatory standards.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector
Lead Product Designer
- Salary
- 110.000 to 168.000€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
