Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.021 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for addressing technical inquiries from employees, supporting IT operations, serving as a contact for hardware and software issues, and assisting with documentation and service improvement.
Job Technologies
Your role in the team
- As a Junior Site Administrator, you are the first point of contact for our employees regarding technical questions and IT issues.
- You support the smooth operation of the local IT infrastructure, manage workstation hardware and software, and actively contribute to a professional IT service.
- In this entry-level position, you will work closely with the global IT service team and report to the Manager of IT Service and Controlling.
- First point of contact: Receiving and processing IT requests via phone, ticket system, or in person on site.
- Ticket management: Recording of disruptions, service requests, and solutions in the ticket system to ensure comprehensive documentation.
- User Support: Assisting users with standard issues related to hardware, software, printers, and mobile devices.
- Hardware support: Installation, setup, replacement, and maintenance of client hardware such as PCs, printers, and mobile phones.
- Asset Management: Support in the local administration and inventory of IT assets.
- Troubleshooting: Conducting initial fault analyses for office and production IT equipment according to defined standards.
- Escalation: Forwarding more complex issues to the responsible IT teams as needed.
- Documentation: Creation and maintenance of support and service documentation.
- Collaboration: Close cooperation with the global IT service organization to ensure smooth support processes.
- Service optimization: Contributing own ideas to improve IT services with increasing experience in the role.
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Our expectations of you
Education
- Education: Completed training in IT, Computer Science, Business Informatics, or a related field, or a comparable technical qualification.
Qualifications
- Expertise: Good foundational understanding of Microsoft technologies, workplace IT, mobile devices, and common business applications.
- Interest in structured error analysis for hardware and software issues.
- ITIL knowledge is welcome but not required.
- Languages: Good German and English skills.
- Personality: Strong service and customer orientation, good communication skills, and a friendly, calm demeanor.
- Willingness to learn and motivation to develop professionally on the job.
- Reliable and structured work approach as well as team spirit and willingness to collaborate with local and global IT colleagues.
Experience
- Experience: First practical experience in IT support, helpdesk, or customer service is welcome but not required.
- Tools & Processes: Experience with ticketing tools or IT service processes is an advantage.
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What we offer
- You can expect a varied, dynamic, and challenging scope of responsibilities with a high degree of creative freedom in a globally successful family-owned company.
- In addition, we offer comprehensive benefits such as flexible working hours, home office options, employee discounts and perks, subsidized parking or public transport tickets, a canteen with subsidized meals, free hot beverages, and free fruit, company doctor, extensive health programs, regular employee events, and much more!
- Start date: immediately.
- Work location: 1210 Vienna, Scheydgasse 30-32.
- Working hours: 38.5 hours per week.
- Annual gross salary: from EUR 42,021.14 - willingness to overpay depending on qualifications and experience.
- Collective agreement: Metalworking Industry (FMTI).
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Job Locations
About Your Employer
iSi Automotive Austria GmbH
Wien
The iSi Automotive Group is a globally active partner of the automotive industry for vehicle safety. At our headquarters in Vienna, as well as at international locations, products and processes are developed to the highest quality standards and distributed worldwide.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier
Junior Site Administrator
- Salary
- from 42.021 € gross/yearEstimated net salary based on the gross salary in the job ad.from 30.816 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
