Job
- Level
- Junior
- Job Field
- IT, Application, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you ensure the reliability of IoT integrations, troubleshoot complex hardware and data issues, test new devices, resolve support cases, and maintain documentation for technical inquiries.
Job Technologies
Your role in the team
- As an IoT Support & Integration Engineer, you’ll ensure our IoT integrations run reliably from edge devices on machines through to data in the backend.
- You will troubleshoot complex integration issues across hardware, communication layers, and data pipelines, test new IoT devices, and handle escalated IoT support cases.
- You will also support internal teams such as Sales, Customer Success, Product, and Engineering with technical IoT expertise, and own our IoT support documentation by keeping articles accurate, useful, and up to date.
- Manage and maintain IoT integrations along the full chain: from edge devices on machines to data in the backend.
- Troubleshoot and resolve integration issues across hardware, communication layers, and data pipelines.
- Test new IoT devices.
- Handle escalated IoT support cases that go beyond first and second line support.
- Provide technical guidance and answers to internal colleagues — including Sales and Customer Success — when IoT-related questions arise.
- Act as owner of the IoT support documentation.
- Continuously maintain existing support articles and create new ones to reflect changes in product, integrations, and known issues.
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Our expectations of you
Qualifications
- We're looking for people with energy, curiosity, passion, and a hands-on mentality.
- Core Requirements: Scripting — Python or Bash; ability to write and read scripts for automation, diagnostics, and data handling.
- Databases — general familiarity with how databases are structured and operated.
- Nice-to-Have Skills: Basic electronics knowledge — understanding of hardware components and simple circuits relevant to IoT edge devices.
- SQL & REST APIs — solid basic understanding of querying databases and interacting with REST APIs.
- Telecommunications fundamentals — awareness of communication protocols and network concepts relevant to IoT connectivity (e.g. MQTT, cellular, industrial protocols).
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What we offer
- A role with direct impact on the product used daily by hundreds of customers in 30+ countries.
- Close collaboration with Engineering, Design, Customer Success, and Sales.
- A modern, international team with flat hierarchies.
- Competitive salary above the Austrian IT collective agreement (depending on experience).
- Modern office in Vienna near Mariahilferstraße, subsidized lunch, snacks, top coffee, and high-quality equipment.
- Deep onboarding in product, AI, IoT, and FM industry knowledge.
- Regular feedback, professional development, and real ownership.
- The chance to be part of a venture-backed scale-up (funded by GRO Capital) on its way to becoming the European market leader.
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Benefits
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
ToolSense GmbH
Wien
Together with a friend who is an electrician, they developed the first version of an IoT solution. The goal was to create a cost-effective and energy-efficient way to network power tools.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication, Construction, Real Estate, Building Services
IoT Support & Integration Engineer
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
