Job
- Level
- Experienced
- Job Field
- IT, Network, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.450 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage the phone infrastructure and client management for the WU, monitor systems, troubleshoot issues, and further develop security and compliance policies.
Job Technologies
Your role in the team
- As a System Administrator in the field of Telephony / Client Management (Intune), you are responsible for the secure, stable, and high-performance operation of the Vienna University of Economics and Business's central telephony infrastructure.
- You work closely with internal IT teams as well as external partners and make a significant contribution to the development, security, and strategic orientation of WU's digital infrastructure.
- Administration and further development of the fixed-line and unified communications infrastructure as well as management of extensions, phone numbers, call groups, and the switchboard.
- Support and configuration of the systems used for this purpose, in particular Microsoft Teams and SamWin Attendant, as well as optionally Cisco Unified Communications Manager, Contact Center solutions, and Commend VirtuoSIS (Intercom).
- Analysis and resolution of disruptions as well as coordination with internal and external contacts.
- Administration and management of company-issued smartphones and mobile devices using Microsoft Intune.
- Management of device configurations, apps, security and compliance policies, as well as overseeing the entire device lifecycle from provisioning and registration to decommissioning.
- Management of mobile contracts, phone numbers, and tariffs as well as coordination with the mobile service provider.
- Administration and further development of the central client management infrastructure with a focus on Microsoft Intune.
- Support and configuration of Windows clients and mobile devices, as well as management of applications, configuration profiles, policies, and device settings.
- Support in the automated provisioning of end devices as well as in the implementation of security, compliance, and lifecycle management requirements.
- Analysis and sustainable resolution of disruptions in the client and endpoint environment as well as documentation of the managed systems and operational processes.
- Analysis and resolution of complex issues in the areas of Client Management, Mobile Device Management, as well as landline and mobile telephony.
- Structured error analysis in the deployed client, MDM, and communication systems, as well as deriving and implementing sustainable and preventive measures to ensure stable and reliable operation.
- Creation and ongoing maintenance of technical documentation, security concepts, as well as change and configuration documentation; support during internal audits and security reviews.
- Participation in infrastructure and digitization projects, technical consulting for other organizational units on network and security issues, as well as involvement in technical tenders.
- Support in the planning, management, and control of the telephony budget, particularly in the areas of hardware, licenses, maintenance contracts, and external services.
- Close coordination with other units of WU - especially IT Services, Teaching, and Research Institutions - to gather technical requirements and implement joint projects.
- Coordination and management of external service providers, mobile network operators, and technology partners within the scope of ongoing operations as well as in projects related to client management, mobile device management, and telephony.
This text has been machine translated. Show original
Our expectations of you
Education
- You possess a completed relevant degree or several years of relevant professional experience in a comparable position.
Qualifications
- You have solid knowledge of Windows Server administration and a good foundation in network technology.
- You work in a structured, independent, and solution-oriented manner.
- They are characterized by a high degree of personal responsibility and a willingness to continuously pursue professional development.
- You demonstrate a strong service and customer orientation as well as high social and communication skills.
- Your strengths include analytical thinking, problem-solving skills, as well as implementation and assertiveness.
- You possess excellent communication skills in German (at least C2) and English (at least C1).
- You work in a structured, solution-oriented manner with a high degree of personal responsibility.
- Curiosity and openness to new platforms and technological developments.
- Willingness to continuous learning in a dynamic environment.
Experience
- You have experience working with internal departments as well as external service providers.
This text has been machine translated. Show original
What we offer
- The minimum monthly salary is €3,450.30 gross based on full-time employment.
- Job-related previous service periods can lead to a higher starting salary.
- In addition, we offer a variety of attractive social benefits.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Wirtschaftsuniversität Wien
Wien
The Wirtschaftsuniversität Wien (WU) was founded in 1898 and is the largest business university in Europe. In 2013, it relocated to its new campus at Campus WU.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Career Growth
3.4Culture
4.0Workingconditions
3.0Engineering
3.1
System administration, telephony/client management
- Salary
- from 3.450 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.432 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
