Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 48.300 € Gross/Year
- Location
- Gemeinde Seibersdorf
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for analyzing and resolving IT requests as a 1st & 2nd level supporter, both on-site and remotely, while closely collaborating with 3rd level administrators.
Job Technologies
Your role in the team
- You are the central point of contact for the company team as a 1st & 2nd-Level Supporter.
- You analyze and resolve service requests / fault reports in hardware and software, both remotely and on-site at the location.
- You work closely with the 3rd-level IT system administrators as well as with external IT partners.
- You install and configure client systems, deliver the devices, and provide training to employees on the devices or the installed software as needed.
- You are responsible for procuring client hardware and mobile devices and maintaining the asset database.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, FH, university) or comparable practical experience.
Qualifications
- Excellent knowledge in the areas of Windows Client environments and Microsoft 365.
- Basic knowledge of network technology.
- High service and solution orientation, enjoyment of contact, as well as independent working style.
- Very good German and good English.
Experience
- Several years of professional experience in IT support (1st & 2nd level) with ticketing systems.
- Experience in a technically/scientifically oriented environment is an advantage (working according to process specifications, QM, ISO standards).
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What we offer
- Exciting IT tasks with responsibility and creative freedom.
- Flexible working hours and the possibility of remote work.
- Collegial working atmosphere in a dedicated team as well as opportunities for further training.
- Company cafeteria with discounted lunch menus.
- Voluntary social benefits such as, for example: pension schemes, subsidies for private group health insurance, childcare, health and cultural support, as well as occupational health services.
- The actual classification in the career model Support, Career Level Administrator, is based on the respective qualification and experience.
- The annual salary for full-time employment is at least EUR 48,300.00 gross according to the Research Collective Agreement.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Job Locations
This is your employer
Seibersdorf Labor GmbH
Mureck
At Seibersdorf Laboratories, we have harnessed 30 years of research and development experience to provide you with the best possible service. Our team of experts enjoys an international reputation for excellence and represents Austria on various global forums.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Science, Research
IT Support focus on 1st and 2nd level
- Salary
- from 48.300 € Gross/Year
- Location
- Gemeinde Seibersdorf
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
