Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Leoben
- Working Model
- Onsite
Job Summary
In this role, you will enhance the ServiceNow platform, manage core functionalities, and implement new modules, collaborating closely with teams to optimize processes and resolve technical issues.
Job Technologies
Your role in the team
- The IT Service Management Process Specialist plays a key role in ensuring the stability, scalability, and continuous improvement of the ServiceNow platform.
- This position is responsible for maintaining core system functionality, implementing enhancements, and supporting the integration of new modules in alignment with industry best practices.
- The administrator also contributes to the development and execution of service management processes, particularly those related to technical services.
- Depending on the focus area, the position emphasizes either platform/infrastructure administration or end-user-oriented configuration and process support.
- Administer and configure core ServiceNow functionalities.
- Entwickeln und pflegen Sie Workflows, Geschäftsregeln, UI-Richtlinien, Script Includes und andere Plattformkomponenten.
- Ensure the stability and performance of the ServiceNow platform through proactive monitoring (e.g., implementation of health check dashboards), maintenance, and issue resolution.
- Evaluate, test, and integrate new ServiceNow modules and features, providing recommendations based on industry best practices.
- Collaborate with cross-functional teams to implement new features and improve existing processes.
- Troubleshoot and resolve technical issues within the ServiceNow environment.
- Document configurations, processes, and changes for internal knowledge sharing.
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Our expectations of you
Education
- Bachelor's degree in Computer Science, Information Systems, or a related field.
Qualifications
- Good spoken and written language skills both in English and German.
- Intercultural competences due to international cooperation.
- Good communication, problem-solving, and interpersonal skills.
- Documentation skills - able to clearly summarize and document processes and validation results.
- Ability to understand end-user needs and translate them into tool configurations and process improvements.
Experience
- Minimum of 4 years of experience in tool administration and development.
- Familiarity with ITIL processes and their implementation beneficial, with proven experience with ITSM tools (e.g., Jira Service Management).
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What we offer
- A meaningful role with opportunities for long-term growth in an international environment.
- Chance to actively contribute to AT&S's success and to create value.
- A structured and tailor-made onboarding program along with continual training opportunities.
- Modern company canteen with freshly prepared meals every day.
- Free parking spaces and available e-charging stations.
- Various health measures and a wide range of employee benefits.
- The employment is in accordance with the Austrian Collective Agreement for the Electrical and Electronics Industry, employment group F, and we offer competitive salaries and additional benefits based on your performance, experience and qualification.
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Benefits
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
AT & S Austria Technologie & Systemtechnik Aktiengesellschaft
Hinterberg, Leoben
AT&S has a long history of being a technology leader in the PCB industry. They are well-known for their work in Mobile Devices, Automotive, Industrial, Medical, Aviation and Advanced Packaging industries. This makes them the perfect choice for any project requiring PCBs.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production, Electronics, Automatization, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.7
Workingconditions
4.6Career Growth
3.5Culture
3.7Engineering
3.0
IT Service Management Process Specialist
- Location
- Leoben
- Working Model
- Onsite
- Diversity
- Open for all genders
