Logo AGILOX Services GmbH

technical support staff - 1st level

Job

  • Level
    Junior
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.016 € Gross/Month
  • Location
    Lambach
  • Working Model
    Onsite
  • Job Summary

    In this role, you will be the first point of contact for technical inquiries regarding autonomous mobile robots, analyzing issues, configuring software, and collaborating closely with various departments.

    Your role in the team

    • First point of contact for technical inquiries from our national and international customers regarding our Autonomous Mobile Robots.
    • Telephone and digital processing of support requests using our helpdesk system.
    • Structured and solution-oriented error analysis and troubleshooting, as well as documentation.
    • Configuration, installation, and updating of our software solution (e.g., planning and execution of updates).
    • Collaboration with internal departments (mainly hardware, software engineering, and assembly).
    • On-call duty for optimal customer support, occasional customer visits.

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    Our expectations of you

    Education

    • Completed technical education (e.g., HTL / apprenticeship in electrical engineering, mechatronics, IT, or similar).

    Qualifications

    • Quick comprehension as well as a solution-oriented and reliable work approach.
    • High level of customer orientation and good communication skills.
    • Excellent spoken and written proficiency in German and English.

    Experience

    • (First) professional experience in technical support.

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    Benefits

    Food & Drink

    Health, Fitness & Fun

    Work-Life-Integration

    More net

    Job Locations

    Map of company locations
    • Location Lambach

      Location Lambach

      4650 Oberösterreich

      Austria

    Topics that you deal with on the job

    This is your employer

    AGILOX Services GmbH

    AGILOX Services GmbH

    Vorchdorf

    We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.

    Description

  • Founding year
    2008
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Internet, IT, Telecommunication
  • Dev Reviews

    by devworkplaces.com

    Total

    (2 Reviews)
    4.3
    • Engineering

      3.9
    • Career Growth

      4.5
    • Culture

      4.1
    • Workingconditions

      4.7
    All Dev Reviews on devworkplaces.com
    Logo AGILOX Services GmbH

    technical support staff - 1st level

    Salary
    from 3.016 € Gross/Month
    Location
    Lambach
    Working Model
    Onsite

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