Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 40.000 € Gross/Year
- Location
- Gemeinde Wiener Neudorf
- Working Model
- Onsite
Job Summary
In this role, you will be the primary contact for medical practices, handling technical queries and providing support during on-call services, while documenting all activities in our ticketing system.
Job Technologies
Your role in the team
- You are the primary contact person (m/f/d) for our clients (medical practices) when it comes to questions regarding the software or hardware used.
- There, you will record, classify, and process inquiries, providing technical and organizational support.
- After the onboarding phase, you will support our clients in the weekly scheduled on-call duty.
- For more complex inquiries, you forward them to the 2nd Level Support for a more in-depth analysis - we are a very well-coordinated team and support each other!
- All activities you perform to assist the customer are documented in our ticketing system.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are an IT technician and want to develop further in an internal service position and contribute your expertise.
- You are interested in technology and have good knowledge of the common MS Office applications.
- Enjoy working with clients and collaborating in a team.
- Your high service and customer-oriented communication skills complete your profile.
Experience
- You have experience in telephone customer service, e.g., through work as a Technical Help Center Agent (m/f/d) / Call Center Agent (m/f/d), have worked for many years in a medical practice, or possess equivalent professional experience.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🕺No Dresscode
- 🧳Relocation Support
- 😇Time for External Voluntary Work
Health, Fitness & Fun
- 🎳Team Events
- 🧠Mental Health Care
- 🙂Health Care Benefits
- 💰Team Budget for Free Use
- ♿️No Physical Barriers
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
More net
Food & Drink
Job Locations
Location Gemeinde Wiener Neudorf
Ricoweg 2351
2351 Wiener Neudorf
Austria
Topics that you deal with on the job
This is your employer
CompuGroup Medical (CGM)
Steyr, Graz, Hall In Tirol, Salzburg, Steyr, Wiener Neudorf, Martinsried, St. Pölten, Wien, Sankt Pölten, Sankt Pölten, Asten, Wien, Linz, Erlangen, Idstein, Koblenz, Bochum, Hamburg
The CGM Clinical Österreich GmbH (formerly known as Systema Human Information Systems GmbH) is the largest provider of medical software in Austria. This company headquartered in Steyr/OÖ optimizes all doctor and organizational activities within hospitals and health care facilities with its integrated information services.
Description
- Company Size
- 250+ Employees
- Founding year
- 1972
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Healthcare, Social Sector, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)Career Growth
3.5Culture
3.3Workingconditions
3.8Engineering
3.1
IT application manager
- Salary
- from 40.000 € Gross/Year
- Location
- Gemeinde Wiener Neudorf
- Working Model
- Onsite
- Easy Apply
- Easy Apply