Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Linz, Vienna
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you support Microsoft 365 customer environments, handle support requests, perform complex administration tasks, and coordinate onboarding processes. You will also manage tickets and document solutions.
Job Technologies
Your role in the team
- Operation and further development of Microsoft 365 customer environments.
- Technical support as part of Managed Services.
- Processing of support requests in the second level & execution of complex administrative tasks in the Microsoft 365 environment.
- Execution of administrative tasks (e.g., user management, license assignments, group management, software distribution, troubleshooting issues, etc.).
- Support with onboarding and offboarding processes.
- Coordination and implementation of the transition of customer environments into the operational managed service.
- Ticket Dispatching: Classification, prioritization, and routing of requests in the ticket system.
- Answering calls and providing initial assistance with technical issues.
- Documentation of solutions and maintenance of the knowledge database.
- On-call duty in emergencies.
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Our expectations of you
Qualifications
- German (from B2/fluent) and English are no problem for you, so that you can comprehensively support our clients.
- Good knowledge of Microsoft 365 (e.g., Intune, Security / Compliance Workloads, Entra ID, Exchange Online, Teams, SharePoint).
- Relevant certifications in the Microsoft 365 domain.
- Understanding of IT service and operational processes (e.g., ITIL fundamentals is an advantage).
- Structured and service-oriented way of working.
- Proficient handling of Jira or comparable ticket and project management systems is desirable.
Experience
- 3+ years of experience in IT support for Microsoft products or in a comparable role.
- Experience with simple automations using PowerShell is desirable.
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Benefits
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Location Linz
Oberösterreich
Austria
Location undefined
Topics that you deal with on the job
This is your employer
Public Cloud Group GmbH
The Public Cloud Group supports companies in their digital transformation through the use of public cloud solutions. As an experienced partner of all relevant hyperscalers, PCG holds the highest awards of the respective providers and advises its customers independently.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Microsoft 365 Support Engineer
- Location
- Linz, Vienna
- Working Model
- Full Remote, Hybrid, Onsite
