Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.920 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle 1st and 2nd level support requests via email, phone, and in-person, conduct trainings, and focus on documenting processes and supporting custom applications.
Job Technologies
Your role in the team
- 1st & 2nd Level User Support (via email, phone, remote, or in person).
- Conducting customer training sessions or information meetings (hardware, software, device handling).
- Qualified fault analysis, ticket documentation, and troubleshooting.
- Creation of user guides as well as documentation of processes that occur during daily work.
- Collaboration with various expert groups.
- Application support for custom client applications.
- Client & Software Deployment.
- Independent setup and management of workstations (e.g., for new colleagues).
- Identity and Access Management: Support in requesting permissions within the IAM system as well as assistance with self-service.
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Our expectations of you
Education
- Completed IT education (e.g., HTL, apprenticeship) as well as relevant professional experience in IT support environments and experience in implementing IT projects.
Qualifications
- In-depth knowledge in the areas of IT infrastructure and Microsoft system landscape (Windows 11, MS 365, Active Directory, Intune, Citrix, JIRA & Confluence).
- Very good knowledge of German and English.
- Strong team skills, excellent communication, customer orientation.
- Independent, results-oriented, and structured way of working.
Experience
- Initial experience in ticket and change management is an advantage.
- Experience in handling client hardware (notebooks, printers, mobile devices).
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Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
This is your employer
card complete Gruppe
Wien
The card complete Group is the number 1 in the domestic credit card market and offers cardholders a nationwide network of acceptance points. With around 1.5 million cardholders, the card complete group is the first choice for anyone looking for a convenient and reliable credit card.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Support Engineer Onsite
- Salary
- from 2.920 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
