Job
- Level
- Senior
- Job Field
- IT, Project, DevOps
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 64.554 € gross/year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will coordinate customer delivery quality, lead multiple teams, and optimize services through automation. You will manage projects concerning time, quality, and budget while ensuring SLA adherence.
Your role in the team
- Vertrete die Kundenstimme bei CMS-Entscheidungen und liefere faktenbasiertes Feedback zu Portfolioänderungen, Standardeinführungen und Service-Lücken.
- Govern customer delivery quality, SLA adherence and risk management across the end-to-end service chain, including effective coordination across the delivery organization and Technical Service Management.
- Work as peer to the Customer Service Manager to align customer expectations, contract commitments, service quality, growth and optimization needs.
- Leiten Sie mehrere Teams mit Gesamtverantwortung für die operative Leistung, die Effektivität der Belegschaft und das Personalmanagement.
- Own customer delivery services throughout their lifecycle and drive continuous optimization through standardization, automation, modernization or migration where a positive business case exists.
- Manage cost of service, profitability and commercial transparency for customer delivery.
- Verantwortlich für Kundenprojekte hinsichtlich Zeit, Qualität und Budget.
- Participate in solution delivery sign-off during the deal lifecycle, including review of the proposed delivery model, costing and T&T approach, ensuring operational feasibility and commercial viability.
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Our expectations of you
Qualifications
- Strong customer orientation with the ability to translate customer needs, escalations and service-chain realities into CMS decisions.
- Deep ITIL and service management competence across SLA/OLA, incident, problem, change, service readiness, quality and continual improvement.
- Starke kaufmännische Umsetzungskompetenz, einschließlich Servicekosten, Rentabilität, Business Cases, Produktivität und Qualität-Kosten-Abwägungen.
- Strong leadership skills to coach, develop and engage managers and employees.
- Ability to manage end-to-end service chain performance through functional interfaces, especially Technical Service Management in Delivery.
- Change leadership capabilities to drive automation, standardization and scalable service delivery models.
- Excellent communication, decision-making and problem-solving skills.
Experience
- Senior customer delivery, service management or managed services leadership experience with strong enterprise customer accountability.
- Proven experience leading teams in a combined disciplinary and functional reporting environment.
- Experience working in complex, cross-functional and matrix organizations.
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What we offer
- You can expect a modern work environment with meal vouchers and attractive health and fitness programs.
- Flexible Arbeitszeiten, Home-Office-Optionen und unsere betriebliche Kinderbetreuung tragen dazu bei, eine gesunde Work-Life-Balance zu fördern.
- In addition, you'll enjoy employee discounts, company events, and other benefits.
- For legal reasons, we would like to point out that the minimum annual salary under the collective bargaining agreement is €64,554 for full-time employment (38.5 hours).
- The final salary will, of course, be based on your individual experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
T-Systems Austria GesmbH
Graz, Bergheim, Wien, Gmünd
As one of the leading global players in information and communication technology (ICT), T-Systems offers a world-wide infrastructure of data centers and networks.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(4 Reviews)4.0
Engineering
3.7Career Growth
4.2Culture
4.0Workingconditions
4.2
Customer Delivery Lead - Cloud Managed Services
- Salary
- from 64.554 € gross/yearEstimated net salary based on the gross salary in the job ad.from 43.528 € net/year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
