Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.247 € Gross/Month
- Location
- Mondsee
- Working Model
- Onsite
Job Technologies
Your role in the team
- Reporting to the IT Operations Manager in the BOA US office, you will provide front-line hardware and software technical support, helping to ensure that all employees have a positive and productive experience with BOA's IT systems.
- You will serve as the single, primary IT Operations team member in Austria, joining a global team whose responsibilities include system administration, cyber security, software development, and project management, and you will have the opportunity to expand your knowledge and skillset through collaboration with the global IT team.
- You will provide computer setup, software installation, and troubleshooting support to Mac and PC users in the BOA Mondsee office, and network/sys admin tasks on local IT infrastructure under the guidance of the IT Operations Manager.
- Regularly role model the Core Operating Principles to your team and others.
- Set up and support Windows and Mac computer systems following BOA procedures to ensure all systems are secure, properly configured, and controlled within BOA's corporate environment.
- Add, modify, and remove user account access settings across BOA's major business systems to ensure account permissions are well-maintained and secure.
- Manage Help Desk tickets in a timely manner, diagnose and resolve user problems, and document issue resolution.
- Support new employee hires by proactively procuring computers and peripherals, setting up new hire workstations, and performing basic new hire IT orientations.
- Create, maintain, and follow IT documentation to ensure controlled and consistent configuration of assets in BOA's environment.
- Test and validate new hardware and software before broad deployment to general users.
- Support network printers, scanners, and other miscellaneous networked devices.
- Maintain hardware and software license inventory, support upgrades and renewals.
- Work with BOA Accounting on reconciliation of purchases to the appropriate General Ledger accounts.
- Support office hardware and networking management tasks such as cable routing, hardware recycling, AV equipment setup, etc.
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Our expectations of you
Qualifications
- Working within corporate networks and environments.
- Troubleshooting Mac and PC hardware, software, and peripherals.
- Maintaining corporate infrastructure such as servers, switches, firewalls, etc.
- Familiarity with Microsoft Active Directory.
- Familiarity with Windows and MacOS.
- Ability to follow defined procedures and identify & document procedure improvements.
- Ability to collaborate and build relationships with diverse groups of people across the globe.
- Certifications in M365, MCSA, CompTIA A+, CompTIA Network+, Apple.
Experience
- 2+ years of relevant experience, including:
- Experience with Office 365 Administration.
- Experience with Help Desk ticket processes.
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Job Locations
Location Mondsee
5310 Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
Boa Technology
Das BOA® Fit System ist ein revolutionäres und preisgekröntes, patentiertes System, das in marktführenden Produkten unserer Markenpartner integriert ist und die beste Ausrüstung der Welt noch besser macht. Die innovativen Lösungen von BOA ermöglichen Kunden eine präzise Passform.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Handcraft, Trade, Sports, Leisure
IT Help Desk Administrator EMEA
- Salary
- from 2.247 € Gross/Month
- Location
- Mondsee
- Working Model
- Onsite
