Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 3.112 to 3.570€ gross/month
- Location
- Graz
- Working Model
- Onsite
Job Summary
In this role, you will handle incident reports in the ticket system, analyze errors in client and IT infrastructure, assist users with technical issues, and optimize support processes to ensure stable IT operations.
Job Technologies
Your role in the team
- Processing of fault reports & service requests in the ticket system and via telephone with independent problem solving.
- Hands-on support for our users' workstations (laptops, thin clients, printers, smartphones, ...).
- Error analysis & rapid troubleshooting in client and IT infrastructure environments.
- Interface function between our employees and system administrators.
- Development and maintenance of the internal knowledge base.
- System monitoring to ensure stable IT operations.
- Design, documentation & optimization of support processes.
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Our expectations of you
Education
- Completed IT vocational training.
Qualifications
- Good knowledge in handling IT infrastructure and its components.
- Solid knowledge of the Microsoft Client software environment, Apple Mac OS knowledge is an advantage.
- Knowledge of MS365 and its tools and services.
- Flexibility and willingness to work in shifts with varying schedules from Monday to Friday between 07:00 and 17:00.
- Quick comprehension and an independent, structured, solution-focused working style.
- Strong team orientation and excellent communication skills in German and English via phone and ticketing system.
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What we offer
- More than a job: You work in a value-driven environment with societal relevance.
- You work in an innovative service center with an open and reliable work culture.
- You will receive two additional vacation days starting from the second year of service, as well as days off on Good Friday, December 24th, and December 31st.
- You experience company outings and benefit from affordable meals, travel allowances, and many other perks.
- You benefit from training and further education.
- Fair pay according to the Caritas collective agreement from € 3,112.70 (IV/1) to € 3,570.30 (IV/6) gross on a full-time basis.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Higher Take-Home Pay
Job Locations
About Your Employer
Caritas Österreich
Salzburg, Wien, Linz, Linz
Caritas Österreich is a social aid organization of the Roman Catholic Church and part of Caritas Internationalis, which was founded in 1903.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support technician
- Salary
- 3.112 to 3.570€ gross/monthEstimated net salary based on the gross salary in the job ad.2.238 to 2.501 € net/month
- Location
- Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
