Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.967 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you resolve technical issues for customers, analyze hardware and software problems, and manage client systems while maintaining IT support documentation and collaborating closely with the team.
Job Technologies
Your role in the team
- You have a solid technical background and enjoy calmly resolving your clients' small everyday technical challenges. As the sole IT support technician, you are integrated into the "Customer Support Rathaus" team and utilize their location to quickly and directly provide technical assistance for IT-related issues and inquiries from your clients. In this way, you support key clients in their tasks and ensure smooth IT operations.
- You provide IT support for user inquiries as well as commissioning, maintenance, and troubleshooting of IT workstations.
- They analyze and troubleshoot hardware and software issues.
- They manage client systems, mobile devices, and provide support in the area of Unified Communications.
- They document the support cases.
- They work closely with the downstream support units.
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Our expectations of you
Qualifications
- You are experienced in analyzing and troubleshooting hardware and software errors, including interpreting error messages, event logs, and system feedback.
- You have a confident handling of client hardware (PCs, laptops, monitors, docking stations, etc.) including the replacement of defective components, wiring, and functional testing.
- You possess very good knowledge of Windows 11, including user management, device settings, drivers, updates, troubleshooting, and system-level configuration.
- They have the ability to establish respectful communication with various groups of people in order to resolve their concerns with quality.
- You have good knowledge of German (at least level B2).
Experience
- You bring extensive practical experience in IT support and on-site technical service, with a strong customer orientation.
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What we offer
- Your employment relationship is based on the Viennese Civil Servants Act.
- Flexible working hours (without core working hours).
- Option to work remotely (up to 60%).
- Option to offset overtime or to consume time off.
- Extensive training programs and opportunities for further development across a variety of roles within Wien Digital.
- Comprehensive health program: e.g., annual health check-up, company doctor, KFA-insured.
- We offer an entry-level salary of €3,967.43 gross per month (40 hours per week, 14 times annually). A higher salary may be possible through the crediting of relevant professional experience or equivalent activities as prior service periods.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support technician first level
- Salary
- from 3.967 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
