Job
- Level
- Experienced
- Location
- Vienna
- Working Model
- Onsite
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you guide clients through the implementation and integration of Trayport's products, develop customized onboarding plans, and ensure successful adoption through training and support.
Your role in the team
- You will be a member of our Onboarding & Implementation team, working as a specialist in a challenging environment with clients that are mercilessly quality conscious.
- This is a client-facing role focused on guiding clients through the process of setting up and integrating our products and services, ensuring a smooth transition and maximising the successful adoption of the offering, which will involve hands-on configuration, training and support during the initial onboarding and implementation phase.
- Guide clients through the process of setting up and integrating Trayport's products and services.
- Ensure a smooth transition for clients as they adopt Trayport's offerings.
- Maximize the successful adoption of Trayport's products and services by clients.
- Work with clients to gather requirements and understand their business needs.
- Develop and deliver customised onboarding and implementation plans for clients.
- Manage the implementation process, including scheduling, resource allocation, and communication.
- Collaborate with other teams, such as product development and customer support, to ensure a seamless onboarding and implementation experience for clients.
- Provide early life support to clients after implementation to ensure they are successful in using Trayport's products and services.
- Transition newly onboarded clients to Application Support and Technical Consultant teams.
- Identify and address any issues or challenges that clients may encounter during onboarding and implementation.
- Continuously improve onboarding and implementation processes to enhance client satisfaction and ensure best practices are followed.
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Our expectations of you
Qualifications
- Thrive in a fast-paced environment with the ability to prioritise and deliver high-quality support under pressure.
- Strong problem solving skills, with the ability to think critically, analyse issues and identify effective solutions.
- Excellent communication skills, able to explain technical concepts clearly and concisely to clients and colleagues.
- Detail oriented and process driven, ensuring accuracy and consistency in all tasks.
- Proactive and resourceful with a willingness to take ownership of issues and see them through to resolution.
- A team player who collaborates effectively with others, while also able to work independently when needed.
- Knowledge of Trayport's products and services.
- Ability to thrive in a constantly changing and challenging environment.
- Strong project management skills.
Experience
- Experience in onboarding and implementing software products and services.
- Experience in working with clients in a fast-paced, high-pressure environment.
- Experience in developing and delivering training materials.
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What we offer
- Trayport is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate.
- We provide accommodations for applicants and employees who require it.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Trayport VisoTech GmbH
Wien
Since 1999, VisoTech has been providing innovative software solutions for visualizing, automating, and optimizing energy business processes. With the autoTRADER – an integral part of the company's own development initiative "Periotheus" –Visotech is a market leader in automated intraday electricity trading. Furthermore, for many years now Visotech has been a leading supplier of ETRM software products in Austria, and is renowned for its expertise in energy logistics systems. Some well-known companies that are among our customers include STEAG, VERBUND Rosneft , OMV etc
Description
- Founding Year
- 1999
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
Onboarding and Implementation Specialist
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
- English Only
- English only required
