Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Gemeinde Wöllersdorf-Steinabrückl
- Working Model
- Onsite
Job Technologies
Your role in the team
- Manage and maintain IT Service Catalog for the CEE Region.
- Oversee the delivery of IT services to all regional locations, ensuring services meet performance, quality, and operational standards.
- Act as the primary point of contact for IT service requests, incidents, and escalations across the region.
- Collaborate with the Regional Management to develop and maintain regional IT service level agreements (SLAs) and key performance indicators (KPIs).
- Define and improve processes and rules to ensure prompt resolution to minimize downtime and impact on business operations.
- Continuously evaluate and improve IT services through user feedback, performance metrics, and ongoing service reviews.
- Support the Regional IT Manager in the planning, coordination, and implementation of IT projects.
- Maintain accurate documentation of IT service operations, including incident reports, service performance, and process workflows.
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Our expectations of you
Education
- Bachelor's degree in IT Management, Business Administration, or equivalent experience.
Qualifications
- Extensive knowledge of business processes and a solid understanding of IT systems and technologies, including ITIL principles.
- Proficient English communication skills.
- Strong problem-solving abilities and a proactive approach.
- Enthusiastic about collaborating both online and in person with an international IT team and specialization groups.
- Willingness to travel up to 30% of the time.
Experience
- 3 to 5 years of experience in IT service management or a related IT operations role.
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Food & Drink
Job Locations
Location Gemeinde Wöllersdorf-Steinabrückl
2752 Niederösterreich
Austria
Topics that you deal with on the job
This is your employer
ALPLA Werke Alwin Lehner GmbH & Co KG
Hard, Hard
Founded in 1955, Vorarlberger Familienunternehmen has always been a leader in technology, innovation and internationalization. As the world's leading provider of plastic packaging solutions, ALPLA offers customers innovative products of the highest quality worldwide.
Description
- Founding year
- 1955
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.4
Engineering
3.0Workingconditions
3.9Culture
3.6Career Growth
3.2
IT Service Manager
- Location
- Gemeinde Wöllersdorf-Steinabrückl
- Working Model
- Onsite
