Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 32.242 € Gross/Year
- Location
- Graz, Linz, Wels, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you consult and support internal colleagues on IT inquiries related to the online shop, handle disruptions and requests, and closely collaborate with 2nd & 3rd level support.
Job Technologies
Your role in the team
- You advise and support our internal colleagues as the first point of contact on IT topics in the online shop area.
- In your role as a Digital Support Contact Agent, you will handle the receipt, categorization, and resolution of requests and issues.
- In collaboration with the 2nd & 3rd Level Support, you complete the customer requirements in an ITIL management tool.
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Our expectations of you
Qualifications
- Your passion for IT runs through your veins.
- You are characterized by a structured and independent way of working.
- You combine your analytical approach with a strong team spirit.
- You see mistakes as opportunities and use your network to analyze errors.
- Excellent German and English skills, as well as very good communication skills and customer orientation, complete your profile.
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Benefits
Work-Life-Integration
- 🙅♂️No All-In Contracts
- 🏠Home Office
- 🚌Excellent Traffic Connections
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
Health, Fitness & Fun
Food & Drink
More net
Job Locations
Location Wels
Römerstraße 39
4600 Wels
Austria
Location Vienna
1010 Wien
Austria
Location Graz
Steiermark
Austria
Location Linz
Oberösterreich
Austria
Topics that you deal with on the job
This is your employer
XXXLutz KG
Wels, Wien
Since over 65 years, XXXLutz has been providing attractive and safe jobs with excellent earnings and career opportunities. More than 20,900 employees find interesting and exciting tasks in diverse areas of work.
Description
- Company Size
- 250+ Employees
- Founding year
- 1945
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Trade
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.9
Workingconditions
4.0Culture
3.7Career Growth
4.4Engineering
3.8
1st Level IT Support Mitarbeiter
- Salary
- from 32.242 € Gross/Year
- Location
- Graz, Linz, Wels, Vienna
- Working Model
- Hybrid, Onsite
