Job
- Level
- Experienced
- Job Field
- IT, BI, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.900 € Gross/Month
- Location
- Gmünd
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist employees with Microsoft D365, resolve user issues, coordinate 2nd-level support, and actively participate in system optimizations and training sessions.
Job Technologies
Your role in the team
- You actively support our employees in working with Microsoft D365.
- You are the first point of contact! As 1st Level Support, you assist our employees in resolving user issues.
- Through the internal ticketing system, you prioritize, process, and manage incoming requests and issues.
- They analyze (system) errors, conduct root cause analysis, and thus identify concrete solutions. In doing so, they actively contribute to the further development of the system.
- You coordinate the 2nd-level support with our external partners and work together to find solutions.
- They document Known Errors, Workarounds, and processes to be able to show our employees even faster solutions.
- You actively contribute to the organization and implementation of internal training sessions.
- You are regularly in contact with internal specialist departments to optimize our existing system.
- Furthermore, you actively contribute to success when we implement Microsoft D365 at our subsidiaries.
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Our expectations of you
Education
- Completed commercial or technical training (apprenticeship, HAK, ), ideally with a financial background.
Qualifications
- Career changers with a service orientation and IT affinity? WELCOME!
- Enjoyment in dealing with people, high customer orientation, and fun working in a team.
- Open, confident, and communicative personality.
- High organizational skills, flexibility, and resilience combined with an independent working style.
- Very good German and English skills.
Experience
- Commercial understanding - process thinking and ideally experience with ERP systems (Microsoft D365).
- First professional experience in a manufacturing company is an advantage.
- Advanced skills in MS Office; experience with SharePoint is an advantage.
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What we offer
- Stable and secure job in an internationally successful family business with long-term prospects and clear structures.
- Varied activity in the ERP environment with direct user contact and close collaboration with IT, business units, and external partners.
- Structured onboarding as well as ongoing training and development opportunities.
- Collegial working environment with an open communication and support culture.
- Flexible working hours as well as home office options within the scope of the role (after the onboarding phase).
- Notebook and smartphone (iPhone) - also for private use.
- You can find more attractive benefits on our homepage.
- Minimum salary € 2,900 gross per month. Depending on qualifications and professional experience, we are also willing to compensate accordingly.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Austrotherm GmbH
Waldegg, Pinkafeld , Purbach
Austrotherm is a well-established Austrian company that manufactures insulation materials with its main headquarters in Wopfing and national sites in Pinkafeld and Purbach, Burgenland. The company was founded by Oswald Nowotny in Vienna as Dämmstoffe Nowotny in 1953 and today belongs to the Schmid Industrie Holding.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
D365 ERP Support Specialist 1st Level Support
- Salary
- from 2.900 € Gross/Month
- Location
- Gmünd
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
