Job
- Level
- Experienced
- Job Field
- Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 35.000 € Gross/Year
- Location
- Pucking
- Working Model
- Onsite
Job Technologies
Your role in the team
- Proactive monitoring and operation of all relevant IT services and systems
- Proactive ticket handling (event, change, incident & problem management) including creation, prioritization and troubleshooting of incidents as well as subsequent analysis and documentation
- Independent solving of complex problems, taking into account and applying the knowledge base within 2nd & 3rd level support
- Ensuring complete and traceable documentation as part of team tasks
- Passing on information to the user or to IT specialist teams regarding the status of the tasks undertaken
- Central contact point and coordination of 2nd level incidents and problems during service hours
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Our expectations of you
Education
- Willingness to continue training through training courses, internal know-how transfer and self-study
Qualifications
- Excellent knowledge of all Microsoft Windows Server operating systems
- Good knowledge of virtual server systems (HyperV and VMWare)
- Good knowledge of Microsoft Exchange
- Implementation and troubleshooting of Microsoft infrastructure
- Antivirus products (BitDefender, AVG, Avira, McAfee, …)
- Backup solutions (Veeam, Symantec, Acronis)
- Hardware knowledge of server/storage systems (HP, Dell, Supermicro, Netapp)
- Good knowledge of VLAN, 802.1X, WLAN, Cisco, HP Procurve, Barracuda NG, F-Series, Sophos
- drivers licence class B
- Strong customer and service orientation
- Independent, service- and process-oriented way of working
- Flexibility and willingness to be on call
- High level of commitment and resilience
- Teamwork and communication skills
- Independent solving of problems and solution-oriented work
- Well-groomed and friendly demeanor
- Perfect German knowledge
- Very good knowledge of spoken and written English
Experience
- Professional experience in 2nd level support with a focus on Windows & Linux server administration
- Experience with Mac OS administration
- Experience in Microsoft SQL an advantage
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Benefits
Food & Drink
Work-Life-Integration
Job Locations
Location Pucking
4055 Oberösterreich
Austria
This is your employer
techbold network solutions GmbH
Wien
Die techbold technology group AG is a young, innovative IT startup that merges the experience and know-how of seasoned technicians with the dynamism and flexibility of a Startup company.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level 3rd Level IT Support Mitarbeiter
- Salary
- from 35.000 € Gross/Year
- Location
- Pucking
- Working Model
- Onsite
