Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 42.752 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be responsible for 1st and 2nd level support for employees with hardware, software, and network issues, while assisting with Microsoft Power Platform and Apple devices.
Job Technologies
Your role in the team
- The following tasks await you in our Helpdesk team:
- 1st and 2nd Level Helpdesk support for issues and service requests of our employees related to hardware, software, and network.
- Support of our employees on-site and via remote maintenance.
- Management and inventory of equipment.
- Support for the departments with questions in the Microsoft Power Platform area as well as troubleshooting.
- User support related to Apple devices (iPad, iPhone).
- Commissioning, maintenance, and ongoing monitoring of end devices using MDM solutions.
- Collaboration with other technical departments.
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Our expectations of you
Education
- Completed IT education (apprenticeship, HTL, FH) or comparable experience.
Qualifications
- Azure ID in the context of Helpdesk Support.
- Active Directory knowledge.
- Basic knowledge in the field of hardware.
- Knowledge of Power BI, Power Automate, and Power Apps is an advantage.
- Independent, goal-oriented working style as well as structured and solution-oriented error analysis and troubleshooting, including documentation.
- Strong communication skills and organizational talent.
- Very good knowledge of German as well as good knowledge of English.
Experience
- Initial work experience in IT support is an advantage.
- Excellent knowledge of the M365 landscape and its extensions, experience with MS Teams in first- and/or second-level support.
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What we offer
- The gross salary for this position is at least EUR 42,752.64 per year (38.5 hours/week). Depending on your experience and qualifications, we will make you a suitable offer. We base our offer on current market salaries.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Zürich Versicherungs-Aktiengesellschaft
Wien
Zurich is a global company that operates in Austria. We have over 1,200 employees and are one of the top ten insurance companies in the country. We are always looking for talented individuals to join our team!
Description
- Company Size
- 250+ Employees
- Founding year
- 1872
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.1
Career Growth
3.2Workingconditions
3.5Engineering
2.5Culture
3.3
IT Helpdesk - User Support
- Salary
- from 42.752 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
