Job
- Level
- Experienced
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € Gross/Month
- Location
- Pfarrwerfen
- Working Model
- Onsite
Job Summary
In this role, you will manage customer inquiries via the ticket system, conduct API tests, create documentation, and ensure timely project execution through structured monitoring of services and alerts.
Job Technologies
Your role in the team
- Ticket support via Atlassian Service Desk: analysis, classification, prioritization, and structured resolution of customer inquiries.
- Direct communication with clients and interface partners via the ticket system (written, traceable, documented).
- 1st- and 2nd-level support for our software solutions including API management platform.
- Conducting API tests (e.g., with Postman) and supporting interface integrations.
- Monitoring of services, dashboards, and alerts, and coordination of measures.
- Creating release notes, customer documentation, and internal documentation.
- Ensuring timely and efficient project execution.
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Our expectations of you
Qualifications
- Knowledge in handling Atlassian tools (Jira, Confluence) or common ticketing systems.
- Basic technical understanding: REST APIs, JSON, HTTP status codes, authentication (API Keys, OAuth).
- Analytical thinking & structured working style.
- Customer- and solution-oriented thinking with a high level of service orientation.
- Enjoyment of communication and documentation (especially written).
- Ability to work well in a team, but also independently.
Experience
- Professional experience in IT support/project environment.
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What we offer
- Exciting and diverse tasks within a dynamic team.
- Open, innovation-driven, and stable working environment.
- Individual development opportunities and flexible working hours.
- Training opportunities for personal and professional development.
- Good transport links and sufficient parking facilities.
- For this position, we offer a gross salary of € 2,800 per month. Depending on qualifications and experience, an overpayment is possible.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
feratel media technologies AG
Villach, Pfarrwerfen
As a comprehensive provider of tourism solutions with around 180 employees and staff members, locations in Austria, Germany, Switzerland, Italy, Belgium, the Netherlands, Spain, Czech Republic. Slovakia Bulgaria and the USA and Japan feratel media technologies AG concentrates on three key areas: telecommunications. information and reservation systems as well as media.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employee Support & Project Management
- Salary
- from 2.800 € Gross/Month
- Location
- Pfarrwerfen
- Working Model
- Onsite
- Diversity
- Open for all genders
