Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 44.450 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Technologies
Your role in the team
- Together with your team, you are responsible for actively managing Major Incidents.
- In this role, you serve as the central point of contact for customers as well as internal stakeholders in case of escalation.
- You actively contribute to the implementation of processes in our Service Management tool, ServiceNow.
- You are responsible for authorizing and reviewing changes to new or modified services, as well as conducting CAB meetings.
- Release planning and coordination are also part of your responsibilities.
- You contribute to shaping the professionalism in IT Service Management processes.
This text has been machine translated. Show original
Our expectations of you
Education
- You have a qualification with an IT background (HTL/FH/University, etc.).
Qualifications
- A pronounced level of communication and teamwork skills characterizes you.
- Quick comprehension and high willingness to learn.
- You are particularly committed to high customer orientation.
- You are able to express yourself well in German and English, both orally and in writing.
Experience
- You have practical professional experience in IT Service Management and possess knowledge of ITIL.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
Location Vienna
Austria
Topics that you deal with on the job
This is your employer
twinformatics GmbH
Wien
At twinformatics, we support our clients' business processes with solutions that are based primarily on SAP. This includes providing consulting services for the right application, developing custom solutions specific to the insurance industry, and offering support and ongoing updates.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance, Internet, IT, Telecommunication
IT Service Management Specialist
- Salary
- from 44.450 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
