Level: Experienced

Job Field: IT, Support, System

Employment Type: Part Time/Full Time

Contract Type: Permanent employment

Salary: 3.398 to 3.535€ Gross/Month

Location: Schwertberg

Working Model: Hybrid, Onsite

Job Summary

In this role, you will support customers globally as part of the Digital Solutions Support Team by handling 2nd-level inquiries, troubleshooting issues, and collaborating closely with colleagues to deliver high-quality solutions.

Job Technologies

Your role in the team

After comprehensive training, you will support our customers and branches worldwide from Austria as part of our Digital Solutions Support Team.

You are the point of contact for inquiries regarding our digital solutions and can inspire confidence through your expertise in independent problem-solving.

Responding to 2nd-level inquiries regarding the functionality and operation of our digital solutions.
Support in configuring and commissioning our software solutions for our clients
Identification and resolution of disruptions in SaaS or on-premise infrastructure via remote access, video conferencing, and ticketing system.
Close collaboration with colleagues from other departments (such as software development) regarding technical solution finding.
Regular knowledge exchange within the team and contribution of improvement suggestions. You incorporate your experiences directly into the further development of our digital solutions, thereby significantly contributing to achieving our high quality standards.

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Our expectations of you

Education

Completed technical education (apprenticeship, technical college, or HTL) with a focus on IT, systems engineering, or computer science.

Qualifications

Good knowledge of German and solid English skills in spoken and written form.
Analytical and structured thinking and enjoyment in telephone and written communication with customers