Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you ensure the operation and optimization of software applications, monitor system performance, conduct updates, and assist users with technical issues.

Job Technologies

Your role in the team

Ensuring the operation, maintenance, and optimization of software applications.
Monitoring system performance, troubleshooting, and coordinating maintenance activities.
Planning and execution of updates, patches, and upgrades.
Quality assurance and compliance with IT security and data protection policies.
Collaboration with specialist departments and end users to ensure optimal utilization.
User and support management as well as quick problem resolution and escalation.
Planning and implementation of software customization and interface integration.
Preparation of management reports and conducting license audits.
Management of IT assets and configurations in the CMDB.

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Our expectations of you

Education

Completed IT training, e.g., IT specialist in system integration or application development.

Qualifications

Knowledge of IT Service Management (e.g., ITIL) and IT security policies.
Strong communication skills with specialist departments and users.
Organizational talent for coordinating service providers and internal teams.

Experience

Experience in system monitoring, error analysis, and patch management.
Experience with cloud technologies, automation (PowerShell, Python), and IT compliance is advantageous.

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