Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.843 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will consult business units on digital solutions, enhance productivity through process automation, and support end users in leveraging IT services and hardware effectively.
Job Technologies
Your role in the team
- Providing technical consultancy for enterprise and business applications to business colleagues.
- Adoption and training to foster digital enablement.
- Providing consultancy for specific groups and working with them on how to leverage the existing tool for their benefit.
- Proactively approaching business functions to understand their processes and suggest methods to increase productivity.
- Increasing the adoption of IT services and solutions by promoting the use and features of IT services to connect end users with the appropriate tool for the job.
- Embracing agility through process automation and increased focus on stakeholder management and digital employee experience.
- Keeping track of what changes are coming in the enterprise platforms and solutions and analyzing how it can affect employee productivity.
- Automating business processes based on analysis and consultancy with business representatives.
- Act as a digital enabler for our business colleagues & functions.
- Act as the owner of the digital employee experience for the respective site.
- Steigern Sie die Mitarbeiterproduktivität durch Beratung, bieten Sie Intimität und Standortnähe an den Standorten und gewährleisten Sie eine personalisierte Roche-Mitarbeitererfahrung.
- Leverage available data (e.g.: Nexthink, SNOW) for proactive support.
- Support and manage the Incident/Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis.
- Manage IT hardware lifecycle management & deskside support processes/managed services for the site.
- Provide support & guidance for onsite services (e.g., events and meetings) by leveraging internal and external providers. Drive the user experience and promote best practices.
- Drive and enable standard workplace infrastructure, global/local projects and deployments in collaboration with product teams.
- Proactively address and follow through on process-improvement ideas.
- Support & drive budgeting process related to the respective site.
- Support local audit, inspection and certification requirements.
- Support local Business Continuity and IT Disaster Recovery planning activities.
- Partner with our internal and external service providers.
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Our expectations of you
Qualifications
- Manage risks progressively and in a way that leads to opportunity.
- Lean-Agile & Enterprise mindset that can break down silos. Focus on delivery through collaboration, and bringing people together to work towards the same purpose across organizational boundaries.
- Intellectual curiosity and integrity and has a strong passion for innovation.
- Understanding of Roche-supported operating systems, devices and applications, including the Google Suite of Applications.
- Excellent working knowledge of the ITIL processes in an IT service delivery.
- Solid written and oral communication skills in local and English languages.
- Understanding of MacOS technical background support.
Experience
- Experience with ticketing systems and troubleshooting hardware, software and mobile devices.
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What we offer
- Ambitious and passionate people building meaningful products for a global audience.
- An innovative agile working environment allowing for collaboration with really smart people and knowledge sharing in cross-functional teams.
- Loads of benefits (Apple hardware, fitness, public transport, lunch benefit, language classes, professional training budget, chance to join global conferences...)
- Flexible working hours and home office policy, 5 weeks vacation.
- An amazing office with a rooftop terrace, fully stocked kitchen, and amazing barista coffee machines in the middle of Vienna… oh, and did we mention the best team in the world!
- In Austria, mySugr has a legal obligation to disclose the minimum salary according to our collective agreement, which is gross EUR 3,843 per month for this position. But! Rest assured, we offer amazing competitive compensation packages which take into consideration current market trends, therefore you can expect a higher offer that reflects your experience level.
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Benefits
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
mySugr GmbH
Wien
We provide an app-based diabetes care solution to minimize the daily challenges and problems that come with managing this condition. Our products are tailored to work together in a package that makes everyday diabetes management easier. mySugr is designed by people living with diabetes, for people living with diabetes.
Description
- Founding year
- 2012
- Language
- English
- Company Type
- Startup
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Workplace Experience Expert
- Salary
- from 3.843 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
