Job
In this role, you are responsible for 2nd-level support of process visualization software, you handle technical customer inquiries, conduct system testing, and closely collaborate with development and test management.
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Job technologies
Your role in the team
- Point of contact for 2nd-level support for process visualization software used in network control systems.
- Analysis and handling of technical customer inquiries, as well as support with troubleshooting and problem resolution.
- Preparation of technical information for troubleshooting and product improvement.
- Creation, execution, and further development of system tests.
- Setting up and maintaining test environments.
- Documentation of support cases in the ticketing system.
- Close collaboration with development, test management, and customers.
Our expectations of you
Education
- Completed technical education (apprenticeship, HTL or university of applied sciences) in electrical engineering, energy engineering, computer science or a comparable field.
Qualifications
- Basic knowledge of SCADA or process control systems is an advantage.
- Initial knowledge of C#, VB, or Microsoft add-ins is desirable.
- Knowledge of power grids and energy supply is an advantage.
- Strong service and customer orientation.
- Very good German and good English skills.
- Dedicated, team-oriented, and solution-focused individual.
Experience
- Ideally, some initial experience in technical support or software testing.
What we offer
- Contribute to forward-looking energy and infrastructure projects.
- A secure job in a crisis-resilient, growth-oriented industry.
- Professional development and long-term career prospects.
- Flexible working arrangements.
- Structured onboarding and ongoing professional development.
- Meal allowance and company cafeteria.
- Good public transport accessibility.
- Minimum gross annual salary in accordance with the collective agreement: EUR 48,287.12.
- Depending on your education, qualifications, and experience, significantly higher pay may be possible.
Benefits
Higher take-home pay
Food & drink
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
More about the recruiting agency
Die VACE Engineering GmbH (Teil der VACE Group) ist ein führendes österreichisches Unternehmen im Bereich der Technologie- und Personalberatung mit Hauptsitz in Linz. Das 1981 gegründete Unternehmen beschäftigt in der gesamten Gruppe rund 700 bis 1.000 Mitarbeitende und deckt schwerpunktmäßig die Bereiche Engineering, IT-Sicherheit und HR-Dienstleistungen ab.
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