Job
- Level
- Junior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will handle inquiries and tickets related to the ELAK application service, ensure compliance with service-level agreements, and assist in resolving incident and problem cases.
Job Technologies
Your role in the team
- You handle tasks related to the service delivery of the managed application service ELAK.
- They respond to inquiries and requests from clients regarding the ELAK (Fabasoft eGov-Suite and Mag.Wien Solution).
- You handle tickets within the scope of the Incident and Problem Management process.
- They monitor compliance with the Service Level Agreements (SLAs).
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Our expectations of you
Qualifications
- You possess good ICT user skills, particularly ELAK (Fabasoft eGovSuite) is an advantage.
- You have good ICT skills (e.g., MS Office, Windows products, hardware, software).
- You possess good oral and written communication skills to interact with clients and team colleagues.
- You can demonstrate good German language skills (at least level B2).
- You are goal-oriented and enjoy delving into topics.
- You can often see the results of your work reflected in the city.
Experience
- Ideally, you have some initial professional experience in the IT sector.
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What we offer
- Your employment relationship is based on the Viennese Civil Servants Act.
- Flexible working hours (without core working hours).
- Opportunity to work remotely (up to 60%).
- Option to offset overtime or to consume time off.
- Extensive training programs and development opportunities across a variety of roles within Wien Digital.
- Comprehensive health program: e.g., annual health check-up, company doctor, KFA-insured.
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Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Job Locations
This is your employer
Stadt Wien
Wien
The Magistrat of the City of Vienna employs approximately 65,000 workers, including the companies "Wiener Krankenanstaltenverbund" and "Wiener Wohnen". Of those employees, nearly half work for the company "Wiener Krankenanstaltenverbund". The wide range of services offered can be seen from the 260 different job groups.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Junior Application Manager for ELAK
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
